Job Description

Location:

4910 Tiedeman Road, Brooklyn Ohio

The Quality Lead coordinates all planning, execution, and recap functions involved in testing and injecting quality safeguards into the development and deployment of software applications. May lead other QA professionals or serve as the sole QA resource on a project. Responsible for fostering collaboration and cooperation with the broader project team to deliver a high-quality product.

Essential Functions

• Leads the QA team for a project and is accountable for all activities conducted to ensure quality.
• Oversees quality throughout all phases of the project, including requirement review, test script preparation, test execution, and recap.
• Identifies gaps and confusion in the user interface, workflow, or requirements and communicates risks related to technical debt, schedule slippage, or other concerns to the project team.
• Schedules QA resources and estimates the QA portion of project timelines and forecasts.
• Manages testing needs with Shared Services and oversees PLC checkpoints.
• Calculates and manages traceability and test coverage metrics.
• Assists with test result triage and reports on overall application and project health.
• Intercedes with remediation efforts when appropriate to maintain quality standards.
• Creates a collaborative partnership with the Tech Lead, Project Manager, Business Analysts, and other project participants.
• Actively engages in grooming sessions, status meetings, and other project-related discussions.
• Manages human capital for the assigned effort, including mentoring and task delegation.
• Leads the testing communication plan and drives planning, execution, and reporting with team members.
• Liaises with key stakeholders to ensure alignment on quality goals and deliverables.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree in a related field such as computer science, information systems, or engineering or equivalent experience (preferred)

Work Experience

• 3+ years of experience in software quality assurance, testing, or related roles (required)
• Experience leading QA efforts in Agile environments (preferred)
• Familiarity with project estimation, resource planning, and stakeholder communication (required)

Licenses and Certifications

• ISTQB Advanced Level Test Manager or equivalent certification (preferred)
• Agile, Scrum, or project management (e.g., PMI-ACP, CSM) certifications (preferred)

Skills

• Ability to lead QA efforts across the full software development lifecycle and ensure alignment with project goals
• Skilled in estimating QA effort, scheduling resources, and managing testing milestones
• Proficient in triaging test results and coordinating remediation efforts with development teams
• Strong communication and collaboration skills to work with cross-functional teams and key stakeholders
• Experienced in calculating and managing metrics to ensure thorough test coverage
• Capable of managing PLC checkpoints and Shared Services coordination
• Ability to manage human capital, delegate tasks, and mentor junior QA staff
• Familiarity with test management and defect tracking tools such as JIRA, TestRail, Zephyr, and Azure DevOps
• Strong problem-solving skills to assess risks and identify quality gaps
• Comfortable navigating complex projects and adjusting to evolving requirements and priorities
• Coordinates testing and quality assurance activities to support successful software releases
• Applies structured methodologies to maintain and improve product quality across projects
• Understands how automated testing complements manual efforts and integrates into QA strategy
• Deep understanding of development phases and how QA fits into each stage
• Identifies opportunities to enhance QA practices and drive process efficiency

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/31/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

#LI-Hybrid