Job Description

About Allianz

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity

We are hiring a Quality & Insights Analyst to join our team. Sitting within the Customer Quality team, this role will operate within an Agile Structure, working cross functionally with various departments, to establish service as a true market differentiator for Allianz.

The team is responsible for producing Service Intelligence insights and designing a robust quality framework, along with support methodologies, to ensure the organisation consistently meets the service standards expected by customers, claimants and brokers. These activities will support and inform continuous improvement and transformation across Retail, Commercial and Claims.

Proven technical competency, a strong understanding of data analytics and the ability to be a catalyst for change are important for success in this role. Suitable candidates will have the ability to interpret and analyse data to identify actionable insights that deliver quality and service experience improvements within Allianz and lead to positive outcomes for customers.

Key Responsibilities

• Assess standards of service excellence across the business by collating and analysing Key Performance Indicator (KPI) data and compiling regular, insightful reporting across Root Cause and Trends (RCTA), Errors, Complaints and Quality for relevant stakeholders including Customer Forum, the Central Bank of Ireland, Management Risk Committee and Service Steering
• Implement cross organisational Root Cause and Trends Analysis (RCTA) on errors, complaints, VOC and VOB data points. Use performance intelligence and process-mining outputs that surface inefficiency candidates and inform automation opportunities
• Research and inform best practice in terms of the design of our quality management framework taking into account Allianz SE Group requirements, external market/ regulatory best practice and emerging technological advancements
• Champion change initiatives and embed new processes, agile ways of working, and continuous improvement within Retail, Commercial and Claims
• Foster and promote adoption of new tools, systems, and agile methodologies
• Interpret and effectively communicate complex analytical data to colleagues and managers delivering relevant training
• Conduct monthly reviews of complaints and error logs to ensure that all internal processes and regulatory requirements are met, presenting quality review findings and recommendations to the Customer Quality Manager.

Key Requirements / Skills & Experience

Essential Criteria

• Experience in a data analytics or business analyst position
• General insurance experience
• Proven analytical, design, interpretation and reporting skills
• Strong stakeholder management skills
• APA qualified with a willingness to achieve CIP qualification

Desirable

• An understanding of Data Analytics and / or Artificial Intelligence (AI) technologies and their principles and practical uses would be advantageous
• Exposure to transformation or continuous improvement initiatives
• Knowledge and experience of the regulatory environment in Ireland, in particular for complaints and errors
• Experience of dealing with customer feedback and developing error remediation plans
• Experience in delivering training.

Our Benefits:

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice: To be added to all MCC/F&P/CF roles

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements: Fitness & Probity | Central Bank of Ireland This includes the requirements provided for by the Central Bank Individual Accountability Framework Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website: Individual Accountability Framework  | Central Bank of Ireland