Job Description

Under the general supervision of the Chief Information Officer (CIO), the Quality Improvement Coordinator supports FHS clinics in improving quality measures, including but not limited to diabetes, hypertension, preventive screenings, and immunizations. This position provides reports to clinics, validates data related to Plan-Do-Study-Act (PDSA) cycles, and supports other quality improvement activities. The Quality Improvement Coordinator is expected to exercise initiative, sound judgment, and analytical skills while working closely with clinical staff and administration to improve performance across quality measures.

$23.86 - $30.82 DOE

MINIMUM QUALIFICATIONS AND ABILITIES REQUIRED:

• High school diploma or GED equivalent
• Excellent communication skills
• Strong interpersonal skills and the ability to work effectively with patients, clinical staff, and specialists
• Medical terminology experience preferred
• Proficiency with Microsoft Office programs
• Possess good organizational and time management skills
• Must be detail oriented and organized
• Ability to exercise discretion and maintain patient privacy
• Ability to work independently and collaboratively as part of a team
• Valid Idaho Driver’s License
• Ability to pass a background check

DUTIES AND RESPONSIBILITIES:

1. Runs reports to monitor quality measures at the provider, clinic, and organizational levels
2. Creates graphs, lists, charts, and other data summaries to support quality improvement efforts
3. Organizes and analyzes data to identify trends and opportunities for improvement
4. Validates data to ensure accuracy
5. Disseminates information in a clear, logical, efficient, and useful manner
6. Completes all functions of the recall process including running the recall report, printing recalls, mailing recalls, updating the EHR, correcting addresses, etc.
7. Participates in Patient-Centered Medical Home (PCMH) activities
8. Manages Patient Portal activities with clinic
9. Manages Patient Outreach campaigns
10. Actively involved with the QA/QI Committee
11. Participates in local and state quality improvement conferences, programs, projects and trainings
12. Communicates effectively with providers, nurses, administration and others
13. Follows FHS policies and procedures when documenting in the EHR
14. Assists with data collection, patient registries, documentation, and reporting
15. Completes the weekly Jean’s Friday report and works with clinics that do not meet Jean’s Friday goals to support improvement
16. Participates in ongoing trainings, conference calls, webinars, and professional development opportunities
17. Performs other duties as assigned

OTHER RESPONSIBILITIES:

SAFETY:

Family Health Services enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, and providing feedback to supervisors and management on all safety issues.

COMPLIANCE (MEDICARE):

Family Health Services is committed to the highest standards of ethics and integrity. It is our policy to ensure accurate reporting and billing of services in accordance with FHS policies and applicable state and federal laws and regulations. FHS employees are expected to support accurate documentation and billing practices, participate in compliance training, and identify and report any concerns or activities that may violate these standards.

Each employee will be trained on the FHS Medicare Compliance Plan and the Standards of Conduct and asked to sign a Conflict of Interest Statement at hire and annually thereafter. A copy of the Medicare Compliance Plan and the FHS Standards of Conduct are available on the FHS home page under the Compliance tab.

PATIENT CENTERED MEDICAL HOME (PCMH):

Family Health Services is committed to providing patients with the highest standards of care by maintaining recognition as a Patient-Centered Medical Home. FHS staff are expected to participate in this process by serving as active and willing PCMH team members. Specific duties and expectations may vary by position and site.

PROCEDURE COMPLIANCE:

Employee must read and understand the general and specific operational, safety, and environmental requirements of all plans, procedures, and policies pertaining to this job.

WORKING CONDITIONS:

Work is normally performed in a typical interior office environment. No or very limited physical effort is required, and there is no or very limited exposure to physical risk.