London Bridge, Park Street Office (2 days in office, 3 days remote working)
Up to £44,500
Hyde is looking for a Complaints Quality and Improvement Officer to join our customer-focused Customer Involvement team. This is a fantastic opportunity to develop your career in a supportive environment that champions employee wellbeing, continuous learning and long-term development.
As a Complaints Quality and Improvement Officer at Hyde, you will help maintain and improve the quality of our complaints service. You will review complaint cases, analyse customer feedback and performance data, identify learning opportunities and work with colleagues across the organisation to improve complaint handling and wider services.
Why Join Hyde?
Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As a Complaints Quality and Improvement Officer, we’re seeking someone who can bring:
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.
We’re here for our customers and the communities we serve, creating homes and places people can be proud of.
For almost 60 years, Hyde has provided affordable homes for people to help achieve our vision of a great home for everyone.
As a Group, we bring together organisations that share a commitment to providing great homes and services, and to supporting the communities we work with. Partnerships with organisations that share our values and focus on customers is part of our long-term strategy to help us do more for our customers and to meet our founding social purpose.
Today, we own and manage around 120,000 homes, making us one of the largest and most diverse housing and community services providers in the country. We provide neighbourhood services to around 350,000 homes across the country, proudly support our Armed Forces community with their housing needs, and work with critical areas of the public and private sectors, including schools, hospitals, and local councils.
We’re also using our knowledge and expertise to help more people to have a home. We’re working with our local authority partners, homebuilders, and like-minded investors, to find new ways to build more affordable homes, because we can’t stand by and wait for others to fix the housing crisis.
