Quality & Improvement Manager
Location Hybrid, with some travel expected across the South of England
Contract Permanent, full time, 39 hours per week
Department Safety, Standards & Excellence (within Operations)
Pay Band 10 - £46,775.42 per annum
Benefits include:
About Us
At Gov Facilities Services Limited (GFSL), we are a community united by our values: Pride in People, Do the Right Thing, and One Team. Together, we create safe, secure and positive environments across the prison estate, supporting rehabilitation and real social impact.
About the Role
We are recruiting a Quality & Improvement Manager to lead quality assurance, operational intelligence and continuous improvement across the Safety, Standards & Excellence function. You will ensure consistent application of business‑wide processes, strengthen data insight, support compliance and drive meaningful service improvement. The role works closely with regional teams, Health and Safety colleagues, IT and operational leaders to ensure robust governance, strong data use and successful adoption of digital tools.
This is a high‑impact role for someone who can balance strategic thinking with operational detail, and who is motivated by improving systems, strengthening controls and enabling better decision making across a national, multi‑site environment.
What We Are Looking For
Essential
Desirable
What You Will Do
If you are committed to strengthening quality, improving processes and using data to drive meaningful operational improvements, we would be pleased to hear from you.
Explore a varied and rewarding career at GFSL
Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.
You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress.
Pride In People
We are passionate about promoting greater diversity and creating a workplace and culture where all employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves.
We recognise the value that every single employee brings to the organisation. Everyone’s needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.
Future plans
GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will complete transfer to a private sector provider/providers no sooner than August 2027.
Pride in People | Do the Right Thing | One Team
GFSL – An ISO 9001 Certified Company
Gov Facility Services Limited (GFSL) is a Ministry of Justice owned company. Set up in February 2018 we provide facility maintenance services to 49 prisons across the South of England.
We work closely with our client, Her Majesty's Prison and Probation Service (HMPPS), to deliver a range of facility services, including statutory and mandatory planned maintenance, reactive repair, cleaning, stores operation, and Project works. Our core objective is to support HMPPS in the provision of a safe working environment and the maintenance, operation and improvement of prisons.
Since setting up the company, we have made significant progress in stabilising and improving the FM services we provide, while developing our core business systems and infrastructure from scratch to support a team of 1300 people and over 200 specialist supplier partners. We aim to progress these business improvements and efficiencies over the coming years to develop our position as a reliable, safe, trusted and efficient business to underpin the core operations of the Southern prison estate.
Delivering our services in Prisons is challenging, but rewarding - our people enable a key part of the Justice system to work: allowing offenders to be housed securely and safely, with dignity, and helping the Prison Service reduce reoffending by providing opportunities for offenders to have purposeful activity, develop skills and gain experience of work - in this we currently support over a million hours per year of offender work across the 49 prisons we maintain.
Come and Join Us
We offer a diverse range of operational, technical and business roles across the South and also within our central corporate team in London and Sheffield, each providing the potential for rewarding career paths. For all of our roles, we are looking for energetic, committed people who will relish being part of something important and individuals who enjoy challenging, rewarding and varied work opportunities.
