Job Description

Mission

Ensures that the plant produces high-quality products that meet customer expectations, in compliance with all relevant regulations and standards. Ensures the management the all of the activities related to the environmental safety and security of the employees (oil spills, toxic fumes etc..), in collaboration with an occupational doctor and Group HSE, analyzing risks and accidents and planning improvement initiatives. Manages internal and external customer claims, understanding the customer needs, defining problem root causes and managing discussions with the customer.

Main Responsibilities

Quality Process and Product Control

• Develops and implement quality control procedures and policies to ensure product quality and compliance with regulations and standards
• Conducts audits and inspections of the plant to identify areas for improvement in quality, safety, and efficiency
• Ensure the appropriate use of equipment in quality
• Ensure the activities related to entry and exit product controls
• Manages of non-conformities related action plan
• Monitors the production line by carrying out periodic checks on the products by carrying out tests of impact, temperature, humidity, etc.
• Collaborates with other departments within the organization to identify and address quality issues
• Participates in the development and implementation of new products or processes, ensuring compliance with quality standards at every stage of development.

HSE Local Management

• Following Group policies and procedures, ensures compliance with quality, environmental, and energy standards and the level of risk in terms of safety
• Manages and coordinates occupational medicine activities
• Manages employees' occupational injuries and disabilities in cooperation with Human Capital and the local occupational doctor
• Ensure the timely procurement of DPI and its proper handling and distribution. Monitor the safe use of DPI in different roles
• Verifies compliance with legal duties (plant certification, emissions management, and other legal duties defined by regulations)
• Manages the mandatory training about safety
• Manages the first aid teams

Claim Management

• Analyzes and manages customer complaints, using Failure Analysis tools to identify appropriate corrective/preventive actions
• Ensures customer response lead time
• Periodically provides analysis of data on the progress of claims management and the main problems observed to get a clear picture of the department's operations and ways to improve them.
• Coordinates the activities necessary to resolve the claim by interfacing with the various departments involved
• Collaborates with the Repair Centre for the analysis of returned components

Risk Analysis and Audit Management

• Performing internal audits and ensures the achievement of ISO 9001:2015 standard certification and manage local audit in collaboration with Group Quality & HSE Management System
• Ensures the maintenance of local HSE and quality documentation (issue, changes, revision, communication).
• Analyze and evaluates risk related employee safety, plan improvement initiatives and monitor results
• Analyze injuries and incident, the definition of corrective actions and improvements needed to improve the incidence of accidents and incidents

Reporting

• KPI monitoring (PPM, FTQ, Picking, Uploading, Shipping errors)
• Responsible to update HSE local KPI related to accidents, energy consumption, hazardous waste management etc..
• Provides accident and incident analysis to define corrective actions and improvements needed to reduce the incidence of accidents and incidents
• Provides environmental risk analysis in order to define corrective actions and improvements necessary to reduce environmental risks