Job Description

Project Role : Quality Engineering Lead
Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

As a Quality Engineering Lead, a typical day involves guiding a team of quality engineers by coordinating multi-disciplinary planning and integrating various ecosystem components to enhance delivery speed and ensure high-quality outcomes throughout the application lifecycle. This role requires overseeing the development of comprehensive testing strategies that align with business and functional requirements. The lead actively monitors and manages testing activities, including execution and defect resolution, by implementing effective quality processes and methodologies. Collaboration with cross-functional teams to maintain seamless integration and continuous improvement is a key aspect of daily responsibilities.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Lead and mentor junior quality engineers to foster professional growth and skill development.
- Coordinate with cross-functional teams to ensure alignment of quality objectives with project goals.
- Drive continuous improvement initiatives to enhance testing processes and overall product quality.
- Monitor and report on key quality metrics to stakeholders, ensuring transparency and accountability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong knowledge of quality engineering principles and testing methodologies applicable to ServiceNow CSM environments.
- Experience in developing and implementing end-to-end testing strategies that align with business and functional requirements.
- Ability to define, track, and analyze key quality metrics to assess testing effectiveness and defect management.
- Skilled in coordinating multi-disciplinary teams and integrating ecosystem components to accelerate delivery and improve quality.
- Familiarity with defect tracking tools and test management systems to streamline quality assurance processes.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our BDC14A - STPI location.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.