Job Description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The Quality Engineer supports quality customer requests and communications and leads and ensures product compliance to customer specifications and Excellerate requirements.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in a business or engineering discipline is preferred.

Experience: Two (2) years of related industry experience is required; Five (5) years of related industry experience is preferred.

or

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Travel: 10-25% depending on company needs.

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

Product Compliance:

• Ensure products comply with customer specifications, industry standards, regulatory requirements and Excellerate standards.
• Ensure production process work instructions comply with specifications and standards.
• Approve all changes and deviations from established guidance, including Engineering Change Orders.
• Lead and coordinate external customer audits and visits; serve as quality point of contact for all external customer visits.
• Assist team with RFQ’s and other quality related information as needed.
• Support and manage in-process audits to ensure compliance and assess for gaps in the manufacturing process.
• Lead product-related corrective action (CAPA) discussion and closure.

Customer Service:

• Serve as one of the primary customer contacts for quality-related meetings, issues, including specification inquiries and audits.
• Lead response and actions associated with customer quality concerns, including responding to complaints and inquiries in their system.
• Engage team members and other Subject Matter Experts to address process concerns related to customer quality.
• Lead and manage customer quality metrics.
• Lead the deviation process and ensure communication to the customer as required.
• Lead CAPA development in response to customer request.
• Provide feedback and documentation to the customer, as required.

Manufacturing Readiness:

• Create and maintain all required quality guidance for manufacturing readiness, including product Quality Plans.
• Lead identification and maintenance of customer and industry standard failure modes for inclusion in the FMEA.
• Support development, execution, and maintenance of the Control Plan to ensure compliance with customer specifications, industry standards, and regulatory requirements and Excellerate standards.
• Ensure customer specifications are included in training, as required.

Continuous Process Improvement:

• Support initial investigation and disposition decisions for Non-Conforming Material (NCM).
• Analyze NCM data trends through QMS software to promote manufacturing quality process improvements.
• Lead analysis of customer quality metric data and identify opportunities to reduce customer defects. Collaborate with the site engineers to implement improvements.
• Lead CAPA development for repeat or systemic issues and ensure implementation.

Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

Employment is contingent upon successfully passing a background and drug test