Job Description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Direct, coordinate, and review all activities of the Quality Laboratory Technicians and responsible for the MSA, SPC, Calibration and Quality Lab testing overall, to ensure the needs of internal and external Customers are being met.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:

· Recruit, interview and hire Quality Technicians, Lab Testing (Cross section, CMM Measurements, Tecsa Lab Measurements, Microscopic evaluation and Calibration.

· Communicate criteria to recruiters for Quality Technicians position candidates.

· Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:

· Identify individual and team strengths and development needs on an ongoing basis.

· Create and/or validate training curriculum in area of responsibility.

Performance Management:

· Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).

· Solicit ongoing feedback from Functiona Managers, Quality Engineers, Workcell managers, peers and team members on team member’s contribution to the team. Provide ongoing coaching and counseling to team member based on feedback.

· Express pride in staff and encourage them to feel good about their accomplishments.

· Perform team member evaluations professionally and on time.

· Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.

· Coordinate activities of teams and keep them focused in times of crises.

· Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication:

· Provide communication forum for the exchange of ideas and information with the department.

· Organize verbal and written ideas clearly and use an appropriate business style.

· Ask questions; encourage input from staff.

· Assess communication style of individual team members and adapt own communication style accordingly.

TECHNICAL MANAGEMENT RESPONSIBILITIES

· Create appropriate Quality Technicians schedules to ensure best utilization of resources while keeping the employees’ best interest in mind.

· Participate Testing requirements per current Jabil structure.

· Train and evaluate various customer requirements to make QT’s effective and efficient.

· Responsible for SPC, MSA, Calibration and all testing in Quality Lab on site.

· Provide appropriate training to the QT’s personnel based on the industry specifications and standards as well as customer specifications to ensure is truly the eyes of the external customer.

· Be able to backfill the role of a Quality Technicians when issues arises.

· Collect and monitor Lab KPI’s data to understand the gaps in Jabil process in meeting customer requirements.

· Monitor Jabil process health by performing periodic process audits with the help of the internal auditors.

· Coordinate 5S audits with the Quality Lab.

· Periodic personnel performance review and composition.

· Quality Lab work output monitoring.

· Provide support in the field of inspection questions and problems.

· Project a positive attitude and promote total involvement of all personnel in their daily duties.

· Adhere to all Quality and EHS rules and regulations associated with this position and as directed by Quality Manager.

· Comply and follow all procedures within the company security policy.

MANAGEMENT & SUPERVISORY RESPONSIBILITIES

Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelors degree + 5-6 years of related experience. Some previous supervisory experience also required.

Training in IPC-A-610, ISO17025 and other relevant industry standards and specifications.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong