Job Description

Under the direction of the General Manager, the Quality Engineer I is responsible for examining components from product field returns, exanimating problems at customer sites, participating in cross functional research projects to improve product quality, data collection and analysis, and evaluating/utilizing quality systems and tools to be used by the global organization. This position will work with QA, R&D, strategic business units (SBUs), and our overseas manufacturing facilities to help implement improvements and to support reporting the root cause of field issues.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time

Quality Engineering:

· Perform root-cause analysis and implement corrective action for product, process, and customer complaint-related concerns or issues

· Assist the quality manager in maintaining the quality management system

· Occasional travel to customer sites to determine the root cause of reported issues and provide a solution, satisfying the customer

· Work with QA, R&D, SBUs and overseas manufacturing to support the implementation of improvements and monitor the success

· Utilize the basic tools of Six Sigma and principles of continuous improvement to solve problems and analyze data

· Host early warning meetings that connect the design & manufacture stage to product installation & customer service stage, and provide feedback to improve the product or other processes as needed

· Give feedback on the troubleshooting guides for different products as needed

· Collect and analyze data from available databases to monitor product quality and manage improvement plans

· Improve current work processes and assist others when necessary

Travel and Communication:

· Travel to customer sites (both domestic & international) Up to once a month

· Communicate with individuals both domestic and overseas during non-business hours

Maintain Work Practices:

· Maintain work area to 5S standards as posted in work area

· Promote a positive team atmosphere with coworkers

Marginal Job Functions:

· Other projects as assigned

Requirements

Education:

Bachelor's degree or above in a field related to data analysis, engineering, or other related areas

Experience:

· 2 years quality related experience preferred

· Experience working with SAP, CRM and other similar ERP systems

· Experience working with technical support, quality departments, and R&D to troubleshoot and document issues

· A quality-related ASQ certification (a plus)

· Experience with product testing, root cause analysis and problem-solving (a plus)

· Experience working with overseas manufacturing facilities (a plus)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

· Thorough working knowledge of Microsoft office products; Word, Excel, and Outlook in particular

· Ability and willingness to travel both internationally and domestically

· Excellent written and verbal communication skills – technical writing experience a plus

· Excellent organizational skills – data analysis experience a plus

· Ability to work well with numerous diverse groups and individuals

· Ability to manage tasks to completion and participate in teams to solve issues

· Ability to operate effectively in an ambiguous and often changing environment