Job Description

MAPAL Inc. is the US subsidiary of the MAPAL Group. It employs more than 160 team members at two locations in the United States to ensure superior customer satisfaction. The site in Fountain Inn, South Carolina, is the US Centre of Competence for solid carbide tools. A special focus lies on the US aerospace industry which is closely supported with an Aerospace Test Centre on site.

The MAPAL Group is an international supplier of precision tools for the machining of almost all materials. The family business has 4,850 employees worldwide and sees itself as a technology partner to its customers.

Interesting and challenging tasks, good opportunities for development and the attractive working conditions of a modern company are the basis for long-term working relationships.

YOUR TASKS:

• Analyze and maintain quality performance metrics including Customer Concerns, Non-Conformances, Supplier Complaints, FPY, COPQ, and Rework Costs.
• Develop and maintain dashboards, reports, and KPI tracking tools.
• Identify trends, recurring issues, and opportunities for improvement through statistical analysis.
• Present quality performance results and recommendations to management.
• Coordinate and maintain quality-related records and transactions within SAP.
• Generate and analyze Cost of Poor Quality (COPQ) reports.
• Track and report scrap, rework, concession, warranty, and customer claim costs.
• Support data accuracy and integrity within SAP quality modules.
• Collaborate with the Director of Quality and Quality Technicians in the investigation and processing of customer complaints.
• Support customer concern containment, root cause analysis, corrective actions, and effectiveness verification.
• Assist with supplier complaint investigations and supplier corrective action follow-up.
• Monitor and report on customer and supplier quality performance metrics.
• Facilitate investigations of internal quality issues using structured problem-solving methodologies.
• Utilize tools such as 5 Why, Fishbone, and 8D methodologies.
• Verify implementation and effectiveness of corrective actions.
• Support preventive action initiatives to reduce recurrence of quality issues.
• Maintain controlled procedures, forms, work instructions, and records in accordance with ISO 9001 requirements.
• Coordinate document revisions, approvals, distribution, and change management activities.
• Ensure quality documentation remains current, accurate, and accessible.
• Support internal and external audits through documentation review and record management.
• Drive quality improvement initiatives using Lean Manufacturing and continuous improvement principles.
• Support projects focused on reducing defects, rework, customer complaints, and supplier quality issues.
• Identify opportunities to improve First Pass Yield and reduce Cost of Poor Quality

YOUR PROFILE:

• Certified Quality Engineer Certificate, Internal Auditor Certificate, Data Analytics, or related technical field preferred.
• Strong analytical, problem-solving, and organizational skills.
• Experience analyzing quality metrics and manufacturing performance data.
• Knowledge of SAP ERP systems and quality management processes preferred.
• Advanced Microsoft Excel skills including Pivot Tables, charts, data analysis, and reporting.
• Understanding of Cost of Poor Quality (COPQ) methodologies.
• Knowledge of ISO 9001 and Quality Management Systems.
• Experience with root cause analysis and corrective action processes.
• Excellent communication and cross-functional collaboration skills.
• Strong attention to detail and documentation control practices.
• Manufacturing quality experience preferred.
• Experience within machining, cutting tools, precision manufacturing, or related industries preferred.

WE OFFER:

• Industry competitive salary.
• Benefit eligibility and vesting that start on your 1st day of employment (medical, vision, dental, std, ltd, 401k)
• Opportunities for career development training here and abroad as well as tuition reimbursement.
• Wellness programs

We look forward to receiving your online application in our Career Portal.

Telephone: (864) 881-7911 | E-Mail: us_hr@mapal.com

www.mapal.com/us MAPAL Inc. | Fountain Inn, SC

Apply in our Career Portal.

www.mapal.com

MAPAL Dr. Kress KG