Job Description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

By combining deep technical expertise with strategic business insight, we help partners deliver personalized, data-driven experiences that build stronger relationships and drive measurable growth. Together, we empower our organization and partners to operate efficiently, adapt quickly, and thrive in an evolving landscape. At our core, we’re innovators, problem solvers, and collaborators – focused on reliability, scalability, and continuous improvement. We’re always looking for curious problem-solvers who want to make a real impact in how technology drives business growth. Will you join us in crafting solutions that do not yet exist?

Preferred Qualifications

Experience testing AEM-based solutions is a plus.
Experience testing Salesforce ecosystem is a plus.

Minimum Qualifications

B.S. in Computer Science or equivalent. 5+ years of relevant experience.
Solid understanding of development lifecycles, testing methodologies, and QA processes.
Experienced in developing test plans, building tools, and test frameworks.
Computer Science fundamentals and experience in object-oriented design, data structures, and algorithms
Proficiency in a programming language (e.g. Java, Python, JavaScript, SQL)
Experience understanding and/or testing with APIs
Programming experience with automation scripting/tools/tests harness (e.g. Selenium, Cucumber, Karate, RestAssured, Appium)
Experience with building & leveraging Gen AI evaluation frameworks, skills, agents, plugins for QE workflow efficiencies.
Strong debugging skills to identify software issues.