Job Description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.

We are looking for your talent, join our team and start your journey today!

Responsibilities

Analyze quality performance indicators, including PPM, Scrap, Rework, First Pass Yield (FPY), Cost of Poor Quality (COPQ), and Customer Complaints, to identify trends and implement improvement actions.
Investigate quality issues and determine root causes using problem-solving methodologies such as 8D, 5 Whys, Ishikawa, Pareto Analysis, and DMAIC.
Read and interpret engineering drawings, blueprints, and technical specifications.
Use Minitab, Power BI, and other statistical analysis tools to evaluate process performance and support data-driven decision-making.
Develop, maintain, and update Process Control Plans and Process Failure Mode and Effects Analysis (PFMEA) documentation.
Develop and implement quality systems and manufacturing processes for new products, programs, and projects.
Manage corrective action activities related to customer complaints, calibration systems, Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), PFMEA, Control Plans, Statistical Process Control (SPC), Measurement System Analysis (MSA), inspections, and testing activities.
Support and facilitate Continuous Improvement initiatives to enhance product quality and manufacturing performance.
Design and implement operational quality metrics to support the daily effectiveness of the Quality Management System (QMS).
Resolve manufacturing and product quality issues by implementing effective corrective and preventive actions.
Develop and maintain measurement systems that meet customer requirements and support continuous improvement initiatives.
Prepare, review, and verify engineering and quality specifications to ensure compliance with applicable standards.
Partner with Manufacturing, Engineering, and Quality teams to identify root causes of defects and implement sustainable corrective actions.
Supervise Quality Auditors assigned to production lines and final packaging operations.
Conduct process audits and analyze manufacturing processes to ensure compliance with quality standards.
Develop and implement incoming inspection procedures to ensure material quality.
Initiate Corrective Action Requests (CARs) as required and ensure timely follow-up through successful closure.
Manage nonconforming materials through the Material Review Board (MRB) process, including containment, disposition, and documentation.
Coordinate containment activities and disposition of nonconforming materials to minimize production impact.
Track process deviations and validate the implementation of engineering and process changes.
Train production personnel on quality standards, inspection techniques, and quality procedures.
Participate in Continuous Improvement projects focused on reducing waste, defects, process variation, and Cost of Poor Quality (COPQ).
Document inspection results, audit findings, corrective actions, and quality improvement activities.

Requirements:

Bachelor's degree in Mechanical Engineering, Industrial Engineering, Chemical Engineering, Electronics Engineering, or a related engineering field.
Minimum of 5 years of experience in Manufacturing Quality or Process Quality Engineering within a manufacturing environment.
Strong knowledge of Quality Management Systems (QMS) and manufacturing quality processes.
Experience with APQP, PPAP, PFMEA, Control Plans, SPC, MSA, Root Cause Analysis, and Corrective Action methodologies.
Proficiency in Minitab, Power BI, Microsoft Office, and other data analysis tools.
Experience managing customer complaints and implementing corrective actions.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and cross-functional collaboration skills.
Ability to work effectively in a fast-paced manufacturing environment.
English proficiency: 80–90% (Intermediate to Advanced)

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.

No calls or agency requests please.

About Copeland

Copeland is a global leader in sustainable climate solutions. We help commercial, industrial, refrigeration and residential customers reduce their carbon emissions and improve energy efficiency.

We are addressing issues like climate change, growing populations, electricity demands, and complex global supply chains with innovations that:

Advance energy transition in heating, cooling and cold chain solutions.

Accelerate the adoption of refrigerants that reduced climate impact.

Safeguard critical goods like food and medicine through the refrigerated supply chain (cold chain).

Sustainability has been at the heart of who we are for over 100 years.

We are backed by 18,000 talented colleagues globally with feet on the ground in more than 40 countries – a global presence that makes it possible to serve customers wherever they are in the world and meet challenges with scale and speed. Our industry-leading brands and diversified portfolio deliver innovation and technology proven in over 200 million installations worldwide.

Together, we create sustainable solutions that improve lives and protect the planet today and for future generations.

Industry

Hardware & Semiconductors

Company Size

1,001-5,000 employees

Headquarters

St. Louis, Missouri

Year Founded

Unknown

Website

copeland.com

Social Media

Quality Engineer

Job Description

Responsibilities

Analyze quality performance indicators, including PPM, Scrap, Rework, First Pass Yield (FPY), Cost of Poor Quality (COPQ), and Customer Complaints, to identify trends and implement improvement actions.

Investigate quality issues and determine root causes using problem-solving methodologies such as 8D, 5 Whys, Ishikawa, Pareto Analysis, and DMAIC.

Read and interpret engineering drawings, blueprints, and technical specifications.

Use Minitab, Power BI, and other statistical analysis tools to evaluate process performance and support data-driven decision-making.

Develop, maintain, and update Process Control Plans and Process Failure Mode and Effects Analysis (PFMEA) documentation.

Develop and implement quality systems and manufacturing processes for new products, programs, and projects.

Manage corrective action activities related to customer complaints, calibration systems, Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), PFMEA, Control Plans, Statistical Process Control (SPC), Measurement System Analysis (MSA), inspections, and testing activities.

Support and facilitate Continuous Improvement initiatives to enhance product quality and manufacturing performance.

Design and implement operational quality metrics to support the daily effectiveness of the Quality Management System (QMS).

Resolve manufacturing and product quality issues by implementing effective corrective and preventive actions.

Develop and maintain measurement systems that meet customer requirements and support continuous improvement initiatives.

Prepare, review, and verify engineering and quality specifications to ensure compliance with applicable standards.

Partner with Manufacturing, Engineering, and Quality teams to identify root causes of defects and implement sustainable corrective actions.

Supervise Quality Auditors assigned to production lines and final packaging operations.

Conduct process audits and analyze manufacturing processes to ensure compliance with quality standards.

Develop and implement incoming inspection procedures to ensure material quality.

Initiate Corrective Action Requests (CARs) as required and ensure timely follow-up through successful closure.

Manage nonconforming materials through the Material Review Board (MRB) process, including containment, disposition, and documentation.

Coordinate containment activities and disposition of nonconforming materials to minimize production impact.

Track process deviations and validate the implementation of engineering and process changes.

Train production personnel on quality standards, inspection techniques, and quality procedures.

Participate in Continuous Improvement projects focused on reducing waste, defects, process variation, and Cost of Poor Quality (COPQ).

Document inspection results, audit findings, corrective actions, and quality improvement activities.

Requirements:

Bachelor's degree in Mechanical Engineering, Industrial Engineering, Chemical Engineering, Electronics Engineering, or a related engineering field.

Minimum of 5 years of experience in Manufacturing Quality or Process Quality Engineering within a manufacturing environment.

Strong knowledge of Quality Management Systems (QMS) and manufacturing quality processes.

Experience with APQP, PPAP, PFMEA, Control Plans, SPC, MSA, Root Cause Analysis, and Corrective Action methodologies.

Proficiency in Minitab, Power BI, Microsoft Office, and other data analysis tools.

Experience managing customer complaints and implementing corrective actions.

Strong analytical, problem-solving, and decision-making skills.

Excellent communication and cross-functional collaboration skills.

Ability to work effectively in a fast-paced manufacturing environment.

English proficiency: 80–90% (Intermediate to Advanced)

About Copeland