Purpose and Mission

• To ensure the effective implementation of the site Quality Management System to the relevant International Standards with the site ‘audit ready’ at all times.
• To apply appropriate Quality tools and techniques in order to deploy and improve EMEA Quality policies and procedures which ensure compliance to internal and external standards.

Key Activities and Responsibilities

Accountabilities

• Responsible for the Newcastle site quality management system (QMS) ensuring compliance to the relevant International standards such as ISO9001, API Q1 and any other relevant Manufacturing or Customer standards.
• Responsible for the day to day operation of the site QMS processes.
• Ownership of the Site Quality Objectives and KPI’s including data analysis and presentation of data through the appropriate dashboards for both site and external processes.
• Ensure all processes comply with the company QMS and all other internal/external standards; recommend process improvements as necessary.
• Lead the internal/external audit program in accordance with company policies and procedures; escorting external audit bodies/inspectors as required; ensure all audits and reports are completed to schedule and all non conformances are raised, investigated and closed out.
• Responsible for the internal failures/inter-unit complaints and leading problem solving, root cause analysis and implement corrective action, where appropriate working with teams and following up on effectiveness of corrective action plans.
• Assist in the red alert process to ensure all special requirements are met and recorded with reports/feedback supplied back to the red alert team.
• Work with relevant functions to ensure the supplier quality assurance processes are adhered too and KPI’s are reviewed and actioned accordingly.
• Ownership of Quality Layer Processed Audits and Gemba walks to promote a positive Quality culture at site and ensure all staff members are aware of their role in the delivery of Site Quality objectives.
• Preparation of reports as necessary to fulfill the needs of internal and external customers; generate and complete order specific certification, quality and test plans.
• Ownership of the site document control and calibration processes.
• Ensure that the plant meets both internal and external customer expectations by establishing and maintaining a right first time manufacturing process and culture.
• Ensure all staff are aware of relevant Inspection Instructions and any active SOP’s.
• Understand the standards - work with production staff to ensure that all data is accurate and representative.
• Problem solving and analysis - Understand the real problem; perform Root Cause Analysis - Direct support departments effectively in response to current issues.
• Frequent communication to ensure major projects and current production are delivered on time.
• Work with HR to ensure compliance with current legislation and company procedures; support strategic training plans.
• Actively participate in the development of, and support the companies H&S plan; participate in site audits as required; ensure that all company HSE policies and procedures are personally adhered to taking a ‘no walk past’ approach

Planning & Organising

• Plan activities in accordance with priorities as identified and communicated by the department leads.
• Organise internal and external (including customer) auditors/inspector activities as designated.
• Be involved with daily meetings to identify any possible improvements or preventative measures.

Internal & External Relationships

• Proactively support and communicate with all levels of the organisation and external parties including suppliers and customers.

Qualification & Experience ( Essential)

• Comprehensive knowledge of QA fundamentals.
• Comprehensive knowledge of QMS requirements e.g. ISO 9001.
• Able to prepare user friendly company procedures and documentation (technical authoring).
• Able to prepare professional reports suitable for internal and external consumption.
• Attention to detail, accuracy; analytical skills; time management; problem solving skills.
• Ability to communicate effectively at all levels, including customers and auditors.
• Demonstrate a high level of motivation and commitment.
• MS Office suite and general computer literacy.
• Able to develop, improve and implement working practices, including facilitation.
• Working to schedules and deadlines.
• Working effectively within teams.
• Auditing of processes and procedures in a lead capacity.
• Managing Quality Technician (as assigned).

Qualification & Experince ( Desirable)

• Degree, HNC or equivalent, preferably in a science or engineering discipline.
• Recognised lead auditor qualification.
• Knowledge and evidence of application of Process Failure Mode and Effects Analysis
• Knowledge of testing and certification ref Bridon products.
• Knowledge of Bridon’s manufacturing and admin processes.
• Knowledge of Bridon’s policies and procedures.
• Leadership and motivational skills.
• Extensive experience in managing change using continuous improvement techniques, practices or processes.
• Internal auditing of QMS.
• 8D problem solving techniques.
• 6 sigma tools and techniques.

Previous Experience

• 2-4 years of experience in quality assurance or related roles.
• Experience in a manufacturing or production environment.