Job Description

Quality

Permanent

Business Unit - Manufacturing

Reports To – Quality Manager, Hangzhou factory

Your Role

Responsible for end‑to‑end product quality management, including new project introduction, testing and reliability, process improvement, customer quality issues, and audit support.

A Typical Day

• Follow up new project introduction, review product quality requirements, and develop and implement production line and FQC test plans

跟进新项目导入，评审产品质量要求，制定并落实产线及FQC测试方案

• Responsible for product lifetime and reliability testing; collaborate on test plan development, issue analysis, and verification of improvement effectiveness

负责产品寿命及可靠性测试，协同测试方案制定、问题分析及改善效果验证

• Acquire detailed knowledge, understanding and analysis of service call

能够分析和理解客户的抱怨，深入挖掘市场反馈信息

• Identify gaps and highlights opportunities to improve the service call rate of Hangzhou factory.

发现目前产品的改善机会，不断的降低工厂产品的客户投诉率

• Analyze quality issues in manufacturing and assembly processes, and promote continuous improvement of processes and workmanship to enhance product quality stability

分析生产及装配过程质量问题，推动工艺与过程持续改善

• Work closely with R&D, Manufacture Engineering, Production team to improve the product quality

紧密的和研发，工艺，生产部门合作，不断的提高工厂的产品质量

• Support external audits such as ISO system and product certifications, and follow up on audit findings and corrective actions to ensure compliance
• 支持ISO及产品认证等外部审核，跟进审核问题整改
• Some travelling are required

有必要时需要短时间出差

Who You Are

• Bachelor’s Degree in Engineering or other relevant disciplines

工科类本科

• Be familiar with ISO 9000 and ISO 14000, and have experience in ISO auditing.

熟悉ISO9000 和 ISO 14000体系，并且有体系审核的经验

• Be familiar with Office Tools such as Excel and PPT.
• Office办公软件。
• Be familiar with quality tools such as Pareto chart, CPK, GR&R, SPC etc.
• Strong communication ability (both written and spoken)

有较强的沟通能力。

• English reading and writing is must

英语能读能写，可作为工作语言的优先。

Core Competencies

• Both reactive and proactive, you work efficiently and flexibly to deliver results.
• The ability to analyze the complex data, catch out the key things, sharing with team and make decisions
• Good working relationships and communicate effectively with your colleagues and across functions.

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

• Make sure you take reasonable care for your own health and safety, and
• Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and
• Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
• Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and
• Attend training that helps you to work safely