Come Innovate Motion with Us
As the Quality Engineer, you will support assembly operations and play an active role in managing customer and supplier complaints. You will coordinate all quality-related activities within your area of responsibility, including complaint management, problem-solving initiatives, and internal quality processes, to ensure achievement of defined quality targets.
Your responsibilities will be to:
Ensure customer satisfaction through excellent customer relations and effective complaint management
Proactively address supplier quality issues impacting assembly operations and ensuring timely containment actions
Coordinate PPAP submissions and ensure full compliance with customer and internal quality requirements
Support change management process
Lead root cause analysis (RCA) and drive robust corrective and preventive actions
Support production teams in scrap reduction initiatives, process efficiency improvement and maintain quality standards on assembly lines
Our requirements:
Engineering degree, preferably in Mechanical, Electrical, Industrial Engineering or related field
Ideally 3 years of relevant experience in a similar position; motivated fresh graduates are also welcome to apply
Solid knowledge of problem-solving methodologies and Root Cause Analysis (RCA), using quality tools such as 8D, PDCA, 5 Why, and Ishikawa diagrams
Technical background in mechanics, plastics, electronics is considered an asset
Previous experience in process automation and digitalization from a quality perspective is considered an advantage (e.g. use of AI solutions, vision systems)
Strong customer relationship management skills with ability to handle escalated situations effectively
Analytical, data-driven mindset with strong communication and problem-solving skills, capable of dealing with pressure and adversity
Highly team-oriented profile with good coordination and collaboration skills
Proficiency in French and English, knowledge of German is considered a plus
What we offer:
A truly international and multicultural and fast-moving work environment, with opportunity to travel and gain international experience
A cutting-edge, fully automated production environment where innovation meets execution
The opportunity to further develop your professional skills in a diverse and engaging job
Come join our global, inclusive & diverse team
Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.
At Johnson Electric, our vision is to be the world’s definitive provider of innovative and reliable motion systems.
We are a global leader in electric motors, actuators, motion subsystems and related electro-mechanical components, serving a broad range of industries including Automotive, Smart Metering, Medical Devices, Business Equipment, Home Automation, Ventilation, White Goods, Power Tools, and Lawn & Garden Equipment. The Group is headquartered in Hong Kong and employs over 30,000 individuals in more than 20 countries worldwide. We are listed on The Stock Exchange of Hong Kong Limited.
Attracting and developing the Right People, putting them in the Right Jobs and providing them with the Right Environment to excel at what they do are the 3 pillars that underlie Johnson Electric’s people strategy and human capital initiatives, with the ultimate vision to become “One Johnson around the world, a great company and a great place to work!”.
In 2016, Johnson Electric Hong Kong was recognized as one of Asia’s Best Companies To Work For by HR Asia Magazine. The Group will continue to attract and retain top talents in support of the Company’s ambitious growth strategy.
