Job Description

General and Task Management1. Manage all quality-related issues within the manufacturing team (e.g. internal, supplier, customer and customer warranty) Identify root cause and instigate permanent corrective actions for product quality issues
2. Work with internal and external stakeholders to resolve quality issues that arise as quickly and efficiently as possible to prevent compromising quality and safety standards3. Carry out product and process auditing4. Ensure control plans and associated documentation are implemented effectively and maintained5. Monitor and report on quality-related key performance indicators including scrap monitoring, rework levels, parts per million (PPM) figures6. Stop production in the event of manufacture of unacceptable goods/processes7. Ensure compliance and assist with adherence to the Quality Management system (TS16949/ISO9001)8. Write product test procedures9. Undertake special projects as required10. Assist with training of quality awareness11. Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system12. Assist with first off sample approvals13. Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis14. Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements15. Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis)16. Manage the Supplier Key Performance Indicators (KPIs)17.  Manage and coordinate customer PPM (Parts per Million), supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators18. Lead quality audits19. Keep up with current and developing manufacturing and engineering trends that concern product quality20. Undertake special projects as required21. Contribute to continuous improvement activities22. Quality control of work by appropriate reviews23. Support and lead process improvement activities24. Write reports and present progress at project meetings and to clients25. Achieve goals within budget26. Conduct benchmarking studies to determine best practices/designs and future trends27. Plan projects or subtasks so they may be tracked and presented28. Attend various meetings and action/communicate instructions29. Produce written reports and make presentations30. Undertake continuous training and development31. Perform root cause analysis and resolve problems32. Independently determine approach and assigned tasks
People Management1.  Lead and/or support groups of technicians and engineers2. Provide guidance to other team members3. Train both team and broader organisation members
Financial Budget & Control1. Input and hold responsibility for quality budgets2. Prepare the annual Quality budget and forecasts and all Capital Expenditure proposals as well as ensuring compliance with legal standards. Manage the budget from identification to completion of projects
Relationship Management1. Support regular inspection meetings with representatives from appropriate departments to establish an action plan for improving build quality2. Communicate efficiently throughout the shop floor and with own and customer’s management3. Liaise and communicate with other departments, customers, suppliers and other service providers
Self Management1. Comply with the Health, Safety and Environmental Policies2. Assertive, resilient and welcomes change3. Engages interest and participation of others and has a collaborative approach to working with others4. Proactively contributes to the team5. Is self aware6. Is resilient, optimistic and open to change7. Shows moral courage, openness and honesty in all dealings
Education / skill and requirement 

1. Relevant business/commercial or manufacturing/engineering degree preferred, or equivalent2. Membership of an industry related Professional Body would be advantageous3. Previous experience in a high volume manufacturing environment, preferably automotive 4. Experience of working in Quality Assurance5. Six Sigma/Lean Manufacturing skills6. Experience of dealing with customers and suppliers