Job Description
In this role, you will provide product quality and engineering support for customer related concerns and issues relating to products supplied by Standard Motor Products.
Specific responsibilities include:
• Investigate and issue reports on the cause of common product returns and resolve quality concerns with Catalog, Resale, Engineering, and Manufacturing departments.
• Generate, issue, and track product correction documents.
• Log quality concerns and provide detailed analysis. Maintain database entries and report on evaluation status.
• Generate warranty return trend reports for SMP Management.
• Consolidate corrective action reports from various SMP locations.
• Support ISO9001 compliance & registration.
• Provide product and quality support to customer inquiries.
• Evaluate and disposition potential supplier’s product.
• Evaluate and disposition discrepant product from suppliers.
• Work with suppliers to implement design changes and corrective action plans as required.
• Communicate with buyers, suppliers, online customers, and other departments and divisions by web meeting, telephone, e-mail, and in person.
Requirements:
To qualify, you must have an Engineering or Technical Degree (Quality, Automotive, Electrical or Mechanical), and possess excellent verbal, and written communication skills.
Minimum of 3 years full-time work experience.
Certification in Quality Engineering a plus.
Experience in technical writing, supplier quality, failure analysis, automotive parts or service is a plus.
Proficiency in Microsoft® Word and Excel is required.
The estimated salary range for this position is $80,000- 85,000.
Please note that the salary range provided on the job posting does not include potential bonuses and other forms of compensation and, in some cases, may fall outside the range. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained.
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