Job Description

Roles and responsibilities

• Develop processes, Policies, and plans across business units and divisions of engineering services group in close coordination with relevant process owners. Ensure they are mapped and updated in QMS System.
• Establish and maintain effective process governance, ensuring QMS documents are defined, documented, and effectively managed.
• Plan, schedule, and conduct internal audits to assess the effectiveness of the QMS and compliance with ISO 9001:2015.
• Supporting the audit planning, analysis, and reporting for the organisation.
• Manage customer complaints and internal/external non-conformities, ensuring timely investigation, root cause analysis, implementation of corrective actions, and verified closure to prevent recurrence.
• Support the Voice of Customer (VoC), CSAT survey, analyse feedback, and provide actionable insights for continuous improvement.
• Assist in preparing, submitting, and tracking Business Excellence and industry award applications to ensure timely, and successful participation.
• Conduct induction training for new hires, providing support for their roles and explaining relevant procedures.
• Conduct analysis of process parameters to identify trends, optimize performance, and drive continuous improvement.
• Identify process bottlenecks and drive improvement projects, leveraging automation, digital initiatives, and Business Excellence practices to enhance operational efficiency and overall business performance.
• Support product certification, ongoing compliance, and customer audits to ensure full adherence to standards and regulatory requirements.

Must have skills:

• Minimum of 3-5 years of experience in Quality Assurance, or Business Excellence roles.( Preferably in HVAC Industry)
• ISO 9001:2015 Internal Auditor Certification
• Proficiency in Excel, PowerPoint, Doc and Process Flow chart tools
• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication
• Process mapping and SOP development