Job Description

Under direct supervision, ensures that all customer quality issues are quickly resolved, and they are satisfied with the level of service expected by DENSO. Acts as a window person between the customer and DENSO for mass production issues, new model launches and design change management

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages in-line (non-conformance) claims by customer for assigned plants/manufacturers.

• Monitors customer quality issues via web portal, regular correspondence and during customer site visits. Investigates quality concerns, recovers defective products and ships to DENSO plants and establishes on site containment for critical issues.

• Reviews countermeasures suggested by DENSO plants.

• Tracks customer rating system to ensure records match actual performance and reconciles inaccurate records with customer and requests revisions.

• Works to isolate and identify root causes within a process via on-site review and data analysis.

• Develops countermeasures to resolve issues found to prevent recurrence.

• Manages approval process/system engineering change activity for assigned customers.

• Reviews design change information and follows up with DENSO plants with any concerns prior to submission to customer.

• Relays customer requests for more information, data, sample parts prior to approval of design changes.

• Sends notification to plants of approval to ship new parts.

• Holds status update meetings with customers to detail progress and concerns.

• Ensures that all New Model Requirements are completed according to the schedule supplied by the customer. Attends customer kickoff meetings to determine project requirements.

• Follows DENSO NA QE standards to manage new model launch activities. Negotiates any changes to customer or plant side requirements.

• Establishes plant visits to perform audits.

• Monitors design changes to confirm implementation and effectiveness of change.

• Performs plant "Go and See" activities when a major quality issue is reported.

• Performs a root cause analysis and evaluates process changes / countermeasures that the plant has made.

• Makes recommendations towards additional improvements.

• Other duties as assigned

QUALIFICATIONS:

• Bachelor's degree in Engineering, Sales or related degree

• 0+ Relevant experience in Quality

• Experience working in automotive manufacturing preferred

• Proficiency with standard and specialized test equipment, data analysis, and reporting tools

• Familiarity with ISO/TS standards, APQP, PPAP, FMEA, and other automotive quality tools.

SKILLS AND ABILITIES:

• Mechanical aptitude as many issues presented by the customer are vague and require additional investigation.

• Customer service skills. Ability to promote and support a service-oriented environment.

• Negotiation skills. Ability to defend position strongly while keenly aware of the need to maximize benefits for all sides.

• Demonstrated ability to foster and maintain relationships with an ability to work as part of a cross-functional team.

• Possesses flexibility to work in a fast paced, dynamic environment.

• Demonstrates a high commitment to quality.

• Proficiency in Microsoft Office products such as Word, Excel and PowerPoint

BENEFITS SUMMARY: 

• Medical, Dental, Vision, Prescription Drug plans  

• 401K with 4% Company Match 

• Vacation/PTO and 13 paid Holidays  

• Bonus Program  

• FSA/HSA and Dependent Care Programs 

• Company provided Life, Disability, ADD and Business Travel Insurance 

• Various No Cost Wellness & Chronic Condition Management Programs 

• Various Optional Insurance programs such as legal, identity theft, critical illness, etc. 

• Tuition Reimbursement  

• Career Development and Ongoing Training  

• Employee Assistance Program  

• Employee Spotlight and Recognition Program  

• Volunteer Opportunities  

• Onsite Fitness Center (vary by location) 

• Cafeteria and food markets (vary by location)  

• Onsite Health Clinic and Pharmacy (vary by location) 

Annual Salary: $68,000 - $85,000