Our mission in Supply Chain Operations (SCO) is to supply IKEA products to our customers in a simple, affordable, sustainable, and excellent way. Whenever our products don’t reach our customers in an excellent way, we, Quality in Supply Chain Operations, take the lead to investigate deviations, connect relevant stakeholders, and mediate the discussions to decide what to do with the inventory, manage financial implications, and enable to convey learnings into improvements.
About the assignment
it’s all about satisfied customers in our Quality Direction!
Our objective is to enhance speed and implement more effective measures for addressing quality deviations, ultimately achieving greater success in our stores through improved customer-perceived quality. To meet our customers' high expectations, we have established a global Quality Deviation Management (QDM).
We, as QDM, organize and manage the quality deviation process together with our key stakeholders while always keeping customer expectations in mind. We achieve this through analyzing the potential quality deviations that our stores and distribution centers report to us. As franchisor, we must secure that the franchisees get reimbursed and find a solution for the defected goods. Moreover, we collaborate with our stakeholders to ensure that we learn from our mistakes and therefore, improve the quality of our goods and our processes.
QDM has two mandates: (1) Product Quality, where we, together with our stakeholders, ensure our customers ultimately purchase a product that has been well designed and produced, and meets our IKEA product requirements. (2) Supply Quality, where we secure that our food and home furnishing products are well-protected and handled with care and that they reach our customers in good conditions.
In your role as QDS, you will:
About You:
You bring knowledge of:
As a person you are:
ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE
We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.
How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.
IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.
ABOUT INTER IKEA GROUP
The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.
• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.
• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.
• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.
We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.
