Job Description

Purpose of the Role

BGIS is seeking an experienced Quality Delivery Manager to lead the delivery and performance of our Quality Team, ensuring excellence across auditing, compliance, and service delivery. Reporting directly to the Quality and Programme Manager, you will work collaboratively with both client and BGIS teams to ensure all planned and reactive programmes are delivered effectively, driving a culture of safety, compliance, and continuous improvement.

The ideal candidate will be a proactive leader with strong analytical capability, exceptional communication skills, and a passion for delivering high-quality outcomes while fostering a collaborative team environment.

Key Responsibilities

• Lead and manage the Quality Team, including QA Specialists, Administrators, and H&S personnel
• Oversee auditing, scoping, sign-offs, and quality assurance processes across programmes
• Ensure compliance with all relevant legislation, health & safety standards, and company policies
• Monitor performance, identify risks/trends, and implement continuous improvement initiatives
• Build and maintain strong relationships with Kāinga Ora and key stakeholders
• Support training, development, and compliance of staff and subcontractors
• Provide reporting and insights on operational and strategic performance
• Drive a customer-centric service delivery model focused on quality outcomes

Education, Experience & Skills

Essential:

• Minimum 3 years’ experience in a similar leadership role
• Proven experience managing teams and delivering projects on time
• Strong knowledge of quality assurance, compliance, and operational processes
• Excellent communication skills (written and verbal)
• High level of organisation, time management, and ability to prioritise
• Strong analytical mindset with attention to detail
• Proficiency in Microsoft Office and business systems

Desirable:

• Experience in facilities management or trade services environments
• Knowledge of government or social housing contracts
• Health & Safety or Quality certifications
• Experience working with subcontractors and multi-disciplinary teams

Workplace Flexibility

To support your success, this position will initially be based on-site in Dunedin. Following a successful onboarding period, there may be an opportunity for flexible working arrangements.

Why Join BGIS?

Key Benefits Include:
✔ Career development and progression opportunities
✔ Supportive and collaborative team culture
✔ Exposure to large-scale government contracts
✔ Competitive salary package
✔ Ongoing training and professional development
✔ Strong focus on health, safety, and wellbeing
✔ Opportunity to drive real impact in community housing outcomes
✔ Work with a global leader in facilities management

BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management, and technical services. We employ over 12,000 people worldwide and manage over 50,000 diverse facilities, including critical environments such as data centres. Our clients span sectors including Healthcare, Government, Higher Education, and Utilities.

How to Apply

If you are a proactive, skilled, and engaging Quality Delivery professional looking to join a forward-thinking company, we would love to hear from you!

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+; individuals, and people from culturally diverse backgrounds.

Eligibility

To be successful in the role, applicants must have full working rights in New Zealand.

Apply Now

Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.

Explore more opportunities at https://apac.bgis.com