Job Description

The Quality Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Under guidance of a Quality Director, the Quality Coordinator participates with interdisciplinary clinical groups to define, measure and analyze quality and patient safety issues and practice concerns on behalf of quality committees. Defines, collects, analyzes and presents data cogently to identify trends. Participates in and may lead improvement activities utilizing DMAIC, Lean, and other performance improvement tools as appropriate. Applies knowledge of professional standards, current research, best practices, and interdisciplinary collaboration to advance problem analysis and resolution. Participates in developing policies, procedures and standards advancing clinical quality measurement.

Responsibilities:

• Develops strong working relationships with quality committees and teams
• Provides exceptional customer service and interpersonal engagement with all levels of medical and hospital staff, as well as patients/families/visitors as relevant
• Consistently meets target timelines on projects and achieves measurable results for committees, scorecards and projects
• Collaborate with operational and medical leadership to identify, develop and implement successful communication, education, and process solutions to engage staff and produce improved processes and outcomes.
• Perform medical record reviews and other data collection activities that assist in identifying potential quality issues and opportunities for improvement in patient care services.
• Participate or lead quality committees and improvement projects.
• Facilitate committee meetings, including development of meeting minutes, reports, dashboards, and related correspondence.
• Research and develop quality measurement, evaluation and improvement approaches.

Qualifications

Required:

• Bachelor’s Degree in Nursing or an Allied Health Profession, or a Master’s Degree in a healthcare related field
• 1+ years of work experience in a healthcare setting
• Relevant computer skills (Excel, PowerPoint, Word, electronic medical records, clinical databases)
• Effective leadership, facilitation, collaboration and communication (oral, written) skills.
• Strong writing and presentation skills, good organizational skills, and excellent critical thinking skills.

Preferred:

• Medical record review/abstraction experience
• Working knowledge of performance improvement methodologies (i.e. DMAIC), analytic tools and methods

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.