Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Quality Control (QC) Test & Sample Automation Lead is responsible for ensuring consistent, well‑calibrated sample identification and testing automation. The role owns the design, execution, and optimization of automated QC testing and sampling, including the data acquisition and sampling strategy for the Consumer Investments QC Testing Program.

This role requires strong knowledge of Consumer Investments Operations processes and applicable regulatory and internal policy requirements. The QC Lead partners with Segment Managers, Process Owners, Performance Managers, and Business Controls to ensure testing methodologies are aligned, approved, and executed consistently.

Responsibilities:

• Lead development, execution, and ongoing enhancement of automated QC tests and test samples.

• Define and manage sampling methodology, sample distribution, completion tracking, calibration, and reporting.

• Establish and maintain the data acquisition strategy and sampling environment to support efficient, comprehensive testing.

• Use automation to improve test script quality, consistency, and scalability.

• Oversee test script and test plan development to ensure alignment with QC standards and regulatory expectations.

• Implement review and calibration practices to ensure quality and consistency of testing outputs.

• Support development and maintenance of QC routines, operational guidelines, and governance processes.

• Partner with Segment Managers, Process Owners, and Performance Managers to support script development, approvals, and change awareness.

• Independently manage competing priorities and meet testing and development timelines.

• Analyze large datasets to identify trends, issues, and improvement opportunities; deliver executive‑ready reporting.

• Ensure sensitive information is handled securely and in compliance with policies and regulations.

Required Skills:

• Strong understanding of QC/QA testing, including test scripts, test plans, sampling methodologies, and monitoring activities.

• Experience driving automation and process improvement in testing, control, or risk environments.

• Strong analytical and problem‑solving skills with the ability to assess issues and implement solutions.

• Clear and effective communicator, able to explain methodologies and results to senior stakeholders.

• Proven ability to prioritize, manage time, and work independently with minimal supervision.

• Proficiency in data analysis and automation tools (e.g., SQL, Python, Alteryx, Tableau) and Microsoft Office (advanced Excel, PowerPoint, SharePoint).

• Experience in risk and control disciplines (e.g., QC/QA, process risk and controls, internal audit, risk management, compliance).

Desired Skills:

• Experience with AI/ML‑enabled models to enhance sampling, testing efficiency, quality assessment, and trend analysis.

• Familiarity with AI/analytics applications such as anomaly detection, pattern recognition, classification, or predictive indicators as applied to quality control, testing, or risk monitoring.

• Strong stakeholder engagement and influencing capabilities.

• Intellectual curiosity and adaptability in a dynamic, fast‑changing environment.

• Strong attention to detail with the ability to identify trends and patterns in data.

• Ability to synthesize and present insights in a clear, actionable format.

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring, Surveillance, and Testing

• Problem Solving

• Quality Assurance

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent; Bachelor’s Degree or equivalent work experience preferred

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)Pay and benefits informationPay range$104,000.00 - $156,200.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.