Job Description

Quality Control & Store Operations Manager

Location: New Owerri, Imo State
Employment Type: Full-Time (On-Site)
Industry: Pharmaceutical Retail
Reports To: Head of Quality Control
Experience Level: Minimum of Ye3ars

Compensation

₦200,000 – ₦250,000 Monthly

The Quality Control & Store Operations Manager will play a critical leadership role in safeguarding operational integrity, ensuring regulatory compliance, and driving excellence across retail pharmacy operations. This position requires a firm, detail-driven professional with a strong sense of accountability and the confidence to identify and address fraud, inefficiencies, and process gaps.

The successful candidate will oversee both quality assurance and end-to-end store operations, while also supporting the setup and standardization of a growing retail network.

Key Responsibilities

Quality Assurance & Regulatory Compliance

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  Establish and enforce robust quality control frameworks in line with regulatory standards, including those set by NAFDAC and Pharmacists Council of Nigeria.
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  Conduct routine and surprise audits to identify non-compliance, stock discrepancies, and expired or compromised products.
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  Ensure proper storage, handling, and documentation of pharmaceutical products in accordance with safety and regulatory requirements.
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  Lead investigations into suspected fraud, theft, and operational irregularities, ensuring timely resolution and reporting.

Store Operations & Leadership

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  Oversee the day-to-day operations of the New Owerri retail outlet, ensuring efficiency, accuracy, and high service standards.
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  Manage inventory control processes, including stock reconciliation, demand planning, and replenishment cycles.
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  Supervise and lead store personnel, driving accountability, discipline, and performance excellence.
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  Ensure optimal merchandising, pricing accuracy, and a seamless customer experience.

Audit, Risk & Control Management

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  Design and implement internal control systems to mitigate operational and financial risks.
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  Perform periodic stock audits and reconcile physical inventory with system records.
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  Develop and execute loss prevention strategies, with a focus on high-risk areas and transactions.
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  Provide detailed audit reports with actionable insights to executive management.

Expansion & Regional Oversight

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  Support the launch and operational structuring of new retail outlets.
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  Conduct periodic audits and compliance reviews across branches as required.
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  Ensure consistency in processes, reporting standards, and quality control across all locations.

Reporting & Continuous Improvement

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  Prepare and present weekly and monthly operational and audit reports.
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  Maintain comprehensive documentation of inspections, incidents, and compliance activities.
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  Drive continuous improvement initiatives aimed at enhancing efficiency, reducing waste, and optimizing costs.

Qualifications & Experience

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  Bachelor's Degree in Pharmacy, Pharmacology, Biochemistry, or a related discipline.
  (Professional licensure is an added advantage.)
• 
  Minimum of 5 years' relevant experience in pharmaceutical retail, quality control, or internal audit.
• 
  Strong understanding of regulatory and operational standards within Nigeria's pharmaceutical sector.
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  Demonstrated experience in fraud detection, compliance enforcement, and risk management.
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  Proven leadership capability with experience managing teams and retail operations.
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  High level of integrity, assertiveness, and attention to detail.
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  Strong analytical, investigative, and problem-solving skills.
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  Proficiency in inventory management systems and Microsoft Office tools.

Core Competencies

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  Ethical Leadership & Integrity
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  Attention to Detail & Accuracy
• 
  Operational & Retail Management
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  Risk Control & Fraud Detection
• 
  Regulatory Compliance
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  Decisiveness & Assertiveness
• 
  Reporting & Communication

What We Offer

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  Competitive compensation with performance-based incentives
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  Opportunity to lead within a growing pharmaceutical retail brand
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  Career advancement and executive exposure

Application Process

Interested and qualified candidates should forward their CV to:
hiring@mysigma.io

Subject Line: Quality Control & Store Operations Manager – New Owerri