Job Description

Responsibilities

·Review, manage and triage daily mail intake, including appeals email inbox, to ensure all necessary documentation is complete and accurate, independently determine priority and distribute appeals and inquiries to Appeals staff via Document/Appeals Management System (DMS/AMS) per existing workflow.

·Assist with the research of new appeals/inquiries by accessingQNXT (medical/hospital claimssystem, provider and V3(Vi-Tech) toverifymember’seligibility, demographics,provider records, andclaimsimages.

·Document and update accurate memos of incoming/outgoing correspondence regarding appeals and inquiries and communications in claimsprocessingsystem (QNXT) and (DMS/AMS).

·Maintain accurate and detailed records of mail and track assignments via tracking logs/reports, to ensure all assignments are handled timely in accordance with the departmental policies and procedures.

·Review and respond to provider inquiries and ensure that they are sent to the appropriate payment area for benefit reconsideration. Track and ensure completeness.

·Communicate with members and providers via phone and in writing, to obtain necessary information and/or address appeal related questions.

·Provide assistance with respective workflows to Appeal Reviewer’s

·Retrieve messages from Appeals Hotline, to include callbacks, and maintain log report.

·Index and archive documents/files electronically in DMS/AMS.

·Conduct system testing as it relates to departmental system enhancements and review performance of automated

software

·Perform additional duties and projects assigned by management

Qualifications

·HighSchool DiplomaorGEDrequired

·Minimum two(2)year clericalexperiencein a health plan environment and one (1) year customer service experience required

·Knowledge of medical claims processing including major medical, office visits, surgery, anesthesia, lab and x-rays required

·Knowledge of eligibility systems including Coordination of Benefits (COB) and Consolidated Omnibus Budget Reconciliation Act (COBRA) benefits required

·Knowledge of QNXT claims and provider system with the ability to effectively and efficiently check medical and hospital claims history, and provider participation record required

·Understanding of benefit program and eligibility guidelines, including eligibility verification, of the 1199SEIU Benefit and Pension Funds required.

·Knowledgeof web-basedapplications, ability to learn and use computer databases and online filing systems preferred

·Excellent oral and written customer serviceskills and ability to maintain a pleasant attitude; provide professional and courteous service to our members.

·Analytical, detail-oriented, ability to work under pressure independently and as a team player; ability to prioritize, follow up and handle multiple tasks based on set timeframes, and organizational skills

·Intermediate skill level in Microsoft Word and Excel preferred

·Must be able to maintain the confidentiality required of the organization and the department

·Mustmeet performancestandardsincludingattendanceand punctuality