Job Description

About Valor Healthcare:

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people.

Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience. Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

The Quality Care Manager is responsible for implementing and managing the Quality Control Program to ensure all contract services meet performance standards. The QCM operates independently from PM/APM.

Location: Brunswick, GA with required travel to other sites to include: Charleston, South Carolina and Artesia, New Mexico

Core Responsibilities:

• Responsible for developing, implementing, and maintaining the Contractor’s Quality Control (QC) program in support of Enterprise Health Unit Services (EHUS) across all FLETC locations.
• Serves as the central authority for quality assurance and performance management, the QCM ensures all services are delivered in strict compliance with the Performance Work Statement (PWS), Quality Assurance Surveillance Plan (QASP), and Performance Requirements Summary (PRS).
• Provides independent oversight of clinical and operational performance, identifies trends and deficiencies, and implements corrective actions to ensure continuous improvement and adherence to acceptable quality levels (AQLs).
• Interfaces directly with Government stakeholders, including the Contracting Officer (CO) and Contracting Officer’s Representative (COR), and ensures all reporting, inspections, and corrective actions are executed in accordance with contract requirements and timelines.
• Conduct minimum 30% random sample walk-through inspections of all health unit services across Glynco, Artesia, and Charleston.
• Report ALL quality control findings directly to the Contractor's Corporate Office - never to the PM, APM, or Clinic Managers.
• Present all inspection findings to the CO/COR/CMO by the fifth training day of each month.
• Oversee, direct, and manage Quality Control Personnel at Artesia, NM and Charleston, SC.
• Ensure QC inspections at Artesia and Charleston are performed by site QC Personnel and reported only to the QCM.
• Develop corrective action plans for identified deficiencies; schedule follow-up inspections with the COR.
• Maintain complete QC inspection file throughout contract; this file is Government property.
• Submit monthly QC report to COR by the 15th of each month, including defect trends and corrective actions.
• Include in monthly report: number of items signed out (equipment issued)
• Transfer all QC files to the COR/CO within 10 calendar days after contract completion or termination.
• Travel to Artesia and Charleston to perform and oversee on-site inspections as needed.

Requirements

Qualifications:

• Must have a board certification and licensure of Physician’s Assistant, Nurse Practitioner, or Registered Nurse (RN) with the appropriate credentials and licenses with a minimum of three (3) consecutive years’ experience
• Within the last three (3) years, the QCM shall have successfully managed or worked as the Quality Control Manager or must have demonstrated knowledge of some type of commercial or government quality control plans and possess knowledge of, or experience with, for a health unit, an urgent care clinic, doctor’s
• office, or emergency department.
• Proficient in oral and written communication in English.
• Able to use a computer to communicate via email and retrieve reports and provide reports to the Contracting Officer/COR.
• Proficient in the use of Microsoft Word and Excel.
• Possess a valid United States Driver's License.

About the Role:

This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.