For over three decades, EMI Services (EMI), a subsidiary of TechFlow Inc., has delivered exceptional facilities operations, maintenance, and base support services to military installations and federal customers nationwide. Our commitment to safety, quality, and customer service has earned the trust of our clients while creating opportunities for employees to grow and make a meaningful impact.
EMI has an immediate opportunity for a Quality Control Manager to work directly with the Project Manager, Operations Manager, Safety Supervisor, and United States Government representatives to ensure contract requirements and performance standards are consistently met. This position is responsible for implementing and maintaining the Quality Control (QC) Program, conducting inspections of services and work performed, evaluating performance data, and preparing reports that validate compliance or identify areas for improvement.
The Quality Control Manager monitors building conditions and project activities for potential quality, safety, and health concerns in coordination with the Safety Supervisor. This role investigates customer complaints, analyzes findings, develops corrective action recommendations, and reports results to project leadership. The successful candidate will promote a culture of quality, continuous improvement, and customer service excellence while helping ensure the highest level of performance across all contract operations.
$80, 0000 - $100,000 (DOE) plus employer paid insurance!
Requirements
*This individual is subject to Government approval
*Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Benefits
EMI is an industry-leading provider of DoD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best-value innovations and quality service that exceeds our clients’ expectations.
The Right Partner: EMI has grown by gaining our customers’ trust and our employees’ loyalty. We’ve successfully performed over 60 service contracts and we understand the unique challenges facing today’s military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry.
The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners.
The Right Approach EMI brings vast expertise and proven solutions to augment our clients’ operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution.
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At TechFlow, we relish solving the difficult problems, making an impact, and exceeding customer expectations.
TechFlow is a 25-year-old, employee-owned organization defined by innovation, openness, and agility. TechFlow is different than traditional systems integrators - we are both integrators and optimizers. We are populated, in part, by former senior leaders at OEM organizations and traditional systems integrators who wanted to be part of a more agile and responsive organization.
We are leaders in innovative software development and transformation. We have modernized more than 50 distinct government information technology applications using Agile and SAFe software development techniques. TechFlow was one of the first government contractors to successfully embrace the use of the Scaled Agile (SAFe) software development methodology and we continue to promulgate this increasingly high standard methodology throughout our government programs, including the majority of new software applications under development for the Defense Intelligence Agency (DIA).
We are experts in performance-based logistics (PBL) with hundreds of dedicated TechFlow Field Service Technicians (FSTs) across the nation providing around-the-clock preventive maintenance and corrective maintenance. We support thousands of government buildings, thousands of pieces of equipment by responding to tens of thousands of work orders per year, and purchasing millions of dollars of parts annually while significantly exceeding service level requirements.
We excel in information assurance and have a track record of successfully obtaining authority to operate (ATO) for challenging applications. In the last year, we have led the ATO process for three different mobile applications including, among others, a highly-secured tablet based application that provides real-time mission planning updates to USMC special forces.
To learn more, please visit our website at: https://www.techflow.com/about-us