Job Description

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S.

We’re looking for a full-time Quality Assurance Auditor to join our team in Santa Ana, CA. This position is responsible for ensuring quality specifications are being met in a fast-paced mail production environment. Our ideal candidate has an eye for precision and shows strong attention to detail.

Full-time Schedule: 2nd shift, Monday – Friday, 1:30 pm - 10:00 pm.

Overtime is scheduled as needed, and could require coming in earlier, staying later, and working weekend shifts during high-volume production cycles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform initial check and approval sign-off of new jobs using an internal checklist.

• Perform random and frequent quality control checks on work in progress throughout shift.
• Research and resolve discrepancies with missing mail pieces, postage over rings and inaccurate piece counts.
• Accurately log disposition of any postage errors for reconciliation purposes.
• Confirm that work order packages have necessary documentation completed prior to the reconciliation process.
• Identify and recommend improvements to procedures and processes.
• Assist Client Services and Accounting departments with questions or issues relating to specific work orders.
• Process mail piece fixes daily by replacing damaged statements with reprinted statements.
• Communicate all issues to QA Supervisor in a timely manner.

• Assist the Mail Services team with production as needed or requested

Requirements

EDUCATION, EXPERIENCE & SKILLS

• High School Diploma or equivalent required.
• Strong time management, attention to detail and organization skills.
• Prior experience in a fast-paced production environment is Preferred.
• Prior experience that required focus on searching for and resolving errors quickly is a plus.

PHYSICAL REQUIREMENTS

Regularly required to sit, talk, and hear. Frequently required to use hands and fingers to handle or feel and reach with hands and arms. Occasionally required to stand; walk; and stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds. Specific visions required by this job include close vision, distance vision, accurate color vision, peripheral vision, and focus adjustments.

Benefits

Why Join Us?

• Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
• Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.

Benefits include:

• 401(k) & Roth + Employee Stock Ownership Plan
• Medical, Dental, Vision & Life Insurance
• Vacation, sick leave and paid holidays – including your birthday!
• Employee Assistance & Care Programs
• Additional perks & employee award programs

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex or gender, national origin, disability, or status as a protected veteran.

Ready to grow with us? Apply today!

Hiring Pay Range (hourly paid): $21 - 22.50