Job Description

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

The Quality Control Coordinator is responsible for managing appraisal orders from initial receipt through final delivery, including any revisions or addenda. This role coordinates with appraisers, internal teams, and customers to ensure timely, accurate, and compliant appraisal processing while maintaining high quality standards and excellent customer service.

Essential Functions, Duties, and Responsibilities

• Appraisal Order Management

• Process appraisal orders from receipt through final delivery, including revisions and addenda.
• Assign incoming appraisal orders by locating qualified appraisers and negotiating fees as needed.
• Recruit appraisers, including conducting due diligence and managing fee negotiations.
• Perform daily follow-up on appraisal orders in progress.
• Maintain accurate and complete documentation in the operating system for each file.

• Quality Control & Compliance

• Review appraisal reports for errors, omissions, and typographical mistakes.
• Coordinate with appraisers to obtain required corrections or revisions.
• Ensure completed appraisal reports meet internal quality standards and customer expectations.
• Comply with all state, federal, and company policies, procedures, and regulations.

• Customer Service & Communication

• Respond promptly to incoming emails and phone calls.
• Resolve customer issues and answer questions in a timely and professional manner.
• Commit to exceeding customer expectations by actively listening and delivering effective solutions.
• Maintain respectful and professional relationships with internal and external customers.

• Process Improvement & Performance

• Participate in department meetings to improve appraisal processes and workflows.
• Follow detailed procedures in a fast-paced environment while ensuring accuracy.
• Identify opportunities for system and process improvements and suggest solutions.
• Set personal performance goals and meet departmental goals established by management.
• Organize, prioritize, and schedule tasks to meet deadlines and project urgency.
• Maintain high standards of work quality despite pressing deadlines.

• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High School Diploma or equivalent required.
• One (1) year of related experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and accuracy.

Skills, Abilities, and Knowledge

• Strong problem-solving skills.
• Ability to follow detailed procedures and ensure accuracy.
• Effective customer service and interpersonal skills.
• Ability to meet deadlines and manage competing priorities.
• Proficiency with computer systems and virtual desktop tools.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Light lifting and carrying (up to 20–25 lbs. lifting; 10–25 lbs. carrying)

REVISION HISTORY

Last Updated: 2/3/2026

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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