Location: IBC Knowledge Park, Bangalore.,None,None
Job Title Quality control Agent
Time Full time
Working days 6 days a week
Work from Office
Office Location IBC Knowledge Park, Bangalore.
MediBuddy is India’s largest digital health provider, with over 6 million users and clinics, corporate health benefits, labs and medication delivery service spanning the whole country.
We care deeply about clinical quality and work closely with various internal and external stakeholders to improve the quality of consultations and other clinical services provided by MediBuddy. This involves the training of medical and non medical staff, consultation quality monitoring, and clinical audits. Our aim is to provide the very best quality of consultation services aided by appropriate use of technology and decision support systems. The reviewer is responsible for assessing the quality of consultations against our internal standards for high quality consultations. The quality standards we employ are a mix of subjective and objective measures. You will enjoy working here if you care passionately about improving clinical quality, enjoy working with people and think about the impact of and problems with the use of technology in medicine
Job Responsibilities:
Consultation quality monitoring for consultations done via online platform for online consultations, Prescription validation, insurance MER consultations and any other consultation as assigned for evaluation based on set criteria
Prescription appropriateness monitoring with check of prescriptions given via different portals within MediBuddy
Training of doctors or pharmacists regarding the stated processes
Academic background in clinical subjects and/or training in public health [BSc, MSc Nursing/D Pharm/M Pharm/BDS/BAMS/BHMS]. Clinical experience working in Hospitals for 2-3 years is preferred
Background or training in clinical quality, pharmacovigilance, medical operations, training, supervision etc. is preferred
Comfortable using Google Docs/Sheets/Presentation (or Excel, Word, powerpoint or any other office suit)
Past work experience at quality and monitoring roles or organizations
Experience or training in medical transcription
Multi-lingual
We are MediBuddy - India’s Largest & Most Trusted Digital Healthcare Company for inpatient, outpatient, wellness & fitness needs, with a network of 90,000+ doctors, 7,000+ hospitals & clinics, 4000+ diagnostic centres covering over 95% of all pin codes in India.
We are leaders in the use of innovative technology to allow zero-friction access to healthcare to our members, which also promises an end-to-end cashless experience to users based on their needs and coverage.
With diverse offerings for all stakeholders of the healthcare industry, MediBuddy makes discovering, accessing, utilizing, and monitoring healthcare seamless, real-time, and virtually paperless.
