We’re looking for a pragmatic Quality Manager to lead the evolution of our quality function at Heffron. This is a key leadership role, focused on moving beyond traditional quality control and embedding quality, governance and continuous improvement into how work is done across the business.
If you are an experienced quality or continuous improvement leader within financial services who is passionate about driving operational excellence, influencing change, and building scalable systems this is an opportunity to have real impact.
Reporting to the Head of SMSF Administration, you will lead the Quality function and a small team of SMSF Specialists, driving an efficient, risk-based quality design.
This role is not about being the final reviewer or catching the errors at the end of a process – it’s about designing the framework, system and behaviours that ensure quality is consistently achieved at source.
You will partner across the business to strengthen governance, improve processes and build capability, ensuring Heffron continues to deliver accurate, compliant and scalable SMSF services.
You are a hands-on leader with previous experience implementing process change within an established business function.
You bring:
You’ll work alongside respected SMSF industry experts, shape how quality is embedded across a growing organisation, and help deliver high-quality SMSF solutions that make a meaningful difference for clients, advisers and the business.
We’ve been providing SMSF services and products for advisers, accountants and trustees for over 25 years. With deep technical know-how, we leverage our expertise through our people, processes and platforms.
We administer SMSFs, provide documents and actuarial certificates, and use our unique place in the market to educate our partners and clients so they can make better decisions about their financial future.
Our values are Courage, Accountability, Trust, Authenticity, Respect and Excellence. We live them and recognise when they are role modelled by others.
Submit your CV and cover letter outlining why the next step in your SMSF career should be with Heffron.
Please note: applicants must have permanent work rights in Australia.
If you have any questions, feel free to contact us on 1300 172 247 for a confidential discussion.
Privacy statement: By applying for this role, you consent to Heffron collecting, using and storing your personal information for the purpose of assessing your application and managing the recruitment process. Your information will be handled in accordance with our privacy policy.
Our services reflect this holistic commitment and include high-quality administration, compliance and technical support, as well as comprehensive free and paid education and events.
We’re best known for our independence and the specialised technical expertise that comes with our deeply practical, rather than theoretical, lens. We’ve been listening to, learning from, and sharing widely all that we’ve cultivated through our 25 years in this industry – from the thousands of advisers, accountants, and SMSFs we’ve worked with, to the many educators, administrators and technical specialists in our employ. It’s this breadth of experience that gives us a unique ability to understand and assist a diverse client base.
At Heffron, we want a more accessible and rewarding superannuation system for everyone, and we’re doing ‘Everything SMSF’ in our power to make it so.
