Job Description

Join Our Team as a Quality & Continuous Improvement Coordinator!

• Full time
• Competitive salary + super + NFP tax benefits
• Frenchs Forest, Sydney (Shared Services), with hybrid working arrangements (including WFH), regular travel between Sydney hubs and periodic interstate travel required.

Are you passionate about quality, compliance, and continuous improvement? Do you enjoy working across systems, data, and people to drive meaningful organisational change? If so, we’d love to hear from you.

About the Role

As our Quality & Continuous Improvement (Q&CI) Coordinator, you will play a critical role supporting the delivery of high-quality, compliant, and values-driven services across the Fighting Chance Group.

Working closely with the Head of Q&CI, you will help drive audit programs, reporting, compliance, and continuous improvement initiatives across all business units. You’ll act as a key custodian of quality systems and processes, ensuring they are embedded, effective, and aligned with our values.

Key Responsibilities
Quality, Audit & Continuous Improvement

• Coordinate and support the Practice & Values Verification (internal audit) program, including planning, scheduling, and tracking audits across the organisation
• Identify trends, risks, and systemic issues from audit findings, translating these into actionable insights and improvements
• Maintain and monitor the continuous improvement action register, ensuring actions are prioritised, progressed, and closed out
• Support Q&CI strategy, projects, and initiatives across the organisation.

Reporting & Data Insights

• Lead analysis and reporting of Q&CI data (incidents, complaints, audits, risks)
• Support mandatory reporting (e.g. NDIS Commission), ensuring accuracy and timeliness
• Deliver clear insights and recommendations for leadership and Board
• Maintain effective reporting frameworks and data governance.

Quality Systems & Compliance

• Support management of the Quality Management System (QMS), including policies and procedures
• Ensure systems and processes are current, accessible, and aligned with practice
• Provide guidance on NDIS and broader compliance requirements
• Support incident management and continuous improvement
• Assist in embedding risk management practices

Operational & Advisory Support

• Coordinate Q&CI activities and maintain the Q&CI calendar
• Support development of policies, reports, and advisory materials
• Work with business units to embed Q&CI practices
• Collaborate with Clinical, Behaviour Support, and operational teams

Training & Capability Building

• Contribute to Q&CI training materials
• Support delivery of training with the Learning & Development team.

Who We’re Looking For

You’ll be a great fit for this role if you are:

• Highly organised, with the ability to manage competing priorities in a dynamic environment
• Analytical and detail-oriented, with strong problem-solving skills
• An excellent communicator who can translate complex information into clear, practical guidance
• Experienced in quality, compliance, audit, or continuous improvement roles (ideally within NDIS or a regulated environment)
• Skilled in working with data, reporting, and business systems
• A strong collaborator, able to build relationships and influence across teams
• Proactive, adaptable, and motivated to drive improvement

Essential

• Relevant qualification and/or at least 4 years’ experience in a similar role
• Experience in Q&CI, compliance, or a related field
• Alignment with the Fighting Chance values

Why Join Us? We are a values-driven organisation committed to making a difference. Our culture is built around:

• The Person is the Point Prioritising the needs of individuals with disabilities
• The Power of Yes Embracing opportunities and making ideas happen
• Trailblazing Innovation Leading change in our sector
• A Hand Up, Not a Hand-Out Fostering opportunity, dignity, and prosperity
• An Unbeatable Workforce Working alongside the best in the business
• Where to Next? Continuously expanding our reach and impact.

If you are ready to contribute to a forward-thinking, purpose-driven organisation, apply today!

As a values-based organisation supporting marginalised communities across Australia, we value lived experience and cultural diversity. We encourage applications from people with disability and from Aboriginal and Torres Strait Islander peoples. If you require adjustments to our recruitment process, please reach out for a confidential discussion.

Our Commitment to Child Safety
Fighting Chance is a Child Safe Organisation committed to the safety, wellbeing, and inclusion of all children and young people. We have zero tolerance for abuse, harm, neglect, discrimination, or inequality, and are dedicated to preventing harm of any kind.
We uphold the rights of children and young people to be heard, to have their identity and culture respected, and to have their concerns taken seriously and acted upon.
All staff are expected to uphold our Code of Conduct and implement our Child Protection Practices, and to actively promote a culture of safety, respect, and trust in everything we do. At Fighting Chance, we believe that child safety is everyone’s responsibility.