Job Description

Our client is a leading multinational company in the telecommunications sector, recognized for driving innovation and delivering cutting-edge network solutions across global markets. As part of their expansion and continued investment in operational excellence, they are currently looking for a Quality Auditor to join their technical team.

Location: Angola

Roles & Responsibilities:

• Supervise NRO field teams across various telecom projects and activities.
• Verify site quality evidence and review submitted data using Ericsson tools, ensuring compliance with customer-approved checklists and Ericsson/customer quality standards.
• Prepare and submit weekly reports detailing completed tasks, acceptance statuses, and Quality Index (QI) outcomes.
• Provide technical guidance and support to field teams, including troubleshooting and issue resolution across all NRO activities.
• Investigate incidents reported during site activities and share findings with relevant project teams.
• Serve as the first-line support for escalated customer issues and recommend corrective actions.
• Conduct technical and awareness sessions to improve team competence and share knowledge on new technologies.
• Support project teams during hardware and solution trials.
• Participate in on-site visits for special or critical cases such as trials, KPI-challenged sites, or on-the-job training (OJT).
• Communicate with field teams using various tools and ensure all actions taken on-site are recorded and traceable.
• Maintain and update progress and tracking sheets using Excel or other reporting tools.
• Utilize and support NRO tools such as ERITOP, RA Tool, SRS, and IMK.
• Achieve high scores in internal quality control audits.
• Monitor and comply with Ericsson KPIs such as First Time Right (FTR) and Quality Index (QI).
• Ensure session inspections are completed within the target duration in coordination with ASP engineers.
• Provide a behavior rating for ASP readiness during each session.

Background and Skills:

• Strong understanding of telecom site implementation and quality control processes.
• Hands-on experience with Ericsson NRO tools (e.g., ERITOP, RA Tool, SRS, IMK).
• Excellent analytical skills for reviewing site data and identifying quality gaps.
• Proactive problem-solving abilities and strong incident investigation skills.
• Effective verbal and written communication for coordinating with field teams and reporting to management.
• Ability to conduct training and awareness sessions with clarity and technical depth.
• Strong knowledge of Ericsson KPIs (e.g., FTR, QI) and how they are measured.
• Comfortable using remote collaboration tools
• Proficient in Microsoft Excel and other reporting tools.
• High attention to detail and commitment to delivering accurate, quality-focused reviews.
• Time management skills to handle multiple inspections and meet strict deadlines.

Personal Competence:

• EHS compliance & certified for courses (Risk Assessment, Medical Fitness certificate, Basic Working at height and in case of self-driving we will need to add Defensive driving, First Aid, Fire Fighting).
• Good communication and interpersonal skills.
• Ability to learn the company´s Portfolio.
• Understand Service Delivery Process.
• Understand Change Management (Proactive mindset – always include a broader scope in mind when handling requests).
• Presentation skills (Oral and written).
• Proficiency in Microsoft office.
• Creativity - ability to see and make things in a new or different way, capability of developing inspiration,
• innovation, or insight.
• Drive - determination, focus, take the ups and downs, stick with things long enough to see them through.
• Open-minded, positive with a flexible attitude and willing to work in teams.
• Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information.
• Ability and willingness to learn.
• Adaptability and willingness to support site visits when required.
• Commitment to continuous improvement and maintaining high audit performance scores.

Technical experience:

• Ericsson Radio Knowledge:

1. RBS 6000 Installation.
2. RBS 6000 (2G/3G/LTE) script loading,
3. RBS 6000 (2G/3G/LTE) alarm clearance,
4. RBS 6000 (2G/3G/LTE) fault finding,
5. Transmission knowledge (preferable),
6. RF installation, RF Fault Finding & RF Testing (VSWR/DTF etc.),
7. Technical Site Surveys + TSSR,
8. Site surveying and site planning,
9. Telecommunications equipment installation standards,
10. Basic software commissioning.

Qualifications:

• Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field
• Minimum of 3–5 years of experience in telecom network rollout, quality assurance, or remote inspection functions.
• Strong knowledge of site implementation standards, telecom infrastructure components, and quality auditing processes.
• Prior experience in remote support center (RSC) operations or quality control roles is an advantage.
• For language, must speak Portuguese & English
• CANDIDATES MUST SPEAK PORTUGUESE