Job Description

Quality Assurance Analyst

The Quality Assurance (QA) Analyst is responsible for overseeing and continuously improving the quality assurance process across sales and customer interactions. This role ensures regional execution aligns with global QA standards, leverages data-driven insights to improve sales performance, and partners closely with Sales, Sales Enablement, and Learning & Development (L&D) teams to drive a high-quality customer experience.

Key Responsibilities

• Oversee the quality assurance process for assigned teams, ensuring regional and local processes consistently align with global QA standards

• Analyze quality reporting and partner with Sales and L&D leadership to develop executive-level insights and maintain a closed feedback loop with the sales organization

• Collaborate with Sales Enablement and Sales Managers to implement regional and functional strategic initiatives aligned with broader company objectives

• Leverage QA data to identify skill gaps, coaching opportunities, and training needs for sales representatives; partner with Sales Managers and Sales Enablement to deliver targeted support

• Ensure QA audits and evaluations are conducted consistently and accurately against established global frameworks and expectations

• Proactively identify opportunities to improve QA processes, tools, and methodologies, partnering with Global QA Program Management as needed

• Produce and present weekly QA reports that summarize performance metrics, trends, and actionable insights for key stakeholders

• Partner with L&D to determine required operational training for QA analysts, ensuring consistency with evolving customer interaction standards and seasonal or program-specific updates

• Act as a cross-functional (XFN) collaborator, strengthening alignment between QA, Sales, & Sales Enablement

Job Qualifications

• Minimum of 2 years of experience in a Quality Assurance, Quality Auditing, Sales Operations, or Digital Advertising

Preferred Qualifications

• Demonstrated experience in process improvement, quality assurance, or performance evaluation activities

• Prior experience in a sales representative role, sales support, or customer-facing function preferred

• Strong analytical skills with the ability to interpret quality data and translate findings into actionable insights

• Bachelor’s degree or equivalent professional experience

• Strong attention to detail with the ability to identify patterns, trends, and root causes from quality data

• Excellent written and verbal communication skills, with the ability to clearly articulate insights, recommendations, and feedback

• Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels

• Experience with Salesforce reporting and/or data analysis tools

• Prior experience using revenue intelligence or call monitoring tools (e.g., Gong or similar platforms)

• Background or working knowledge of Digital Marketing, online advertising, and emerging digital media trends

• Exceptional English communication skills, both written and verbal

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 04/01/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Role LocationHourly Salary Range

California$26.39 to $63.13

Cleveland$24.42 to $50.48

Colorado$26.39 to $54.52

District of Columbia$28.08 to $58.08

Illinois$24.42 to $54.52

Maryland$26.39 to $54.52

Massachusetts$26.39 to $58.08

Minnesota$26.39 to $54.52

New York$24.42 to $63.13

New Jersey$28.08 to $63.13

Washington$28.08 to $58.08

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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