Job Description

Symetra offers a thrilling chance to become part of our team as a Quality Audit Analyst - WBI!

About the role

The Quality Audit Analyst will be a subject matter expert within the assigned department, ensuring that Symetra standards and procedures are strictly followed. This role is an outstanding chance to identify learning opportunities, provide timely quality feedback, and resolve issues while setting expectations regarding process, service, and performance guarantees.

What you will do

Quality analysis of the claims process for:

• Accuracy with liability and financial decisions
• Appropriate use of internal and external risk resources
• Processing is performed timely and accurately
• Adherence to legal and operational compliance requirements
• Communication of results to individuals and management
• Supplemental Health Product Knowledge

Analyze results:

• Assess skill gaps and make recommendations for solutions
• Collaborate with peers and organizational partners to ensure consensus and consistency
• Provide support and mentor individuals as needed
• Participate in ad hoc audits, projects, and initiatives as assigned

Why Work at Symetra

Here’s what some of our employees share about why they choose to work at Symetra:

"All I can say and I do say it often to friends and colleagues... Symetra is the best place I have ever worked for!!!!!" - Lisa F., Sr. Auditor, Trainer

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Compensation

Hourly Range: $27.10 - $45.16 plus eligibility for annual bonus program.

Qualifications

Who You Are

• High school diploma or equivalent work experience, college degree a plus.
• 2-4 years of cumulative, relevant experience

Please review Symetra’s Remote Network Minimum Requirements

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra, you will be asked to test your internet speed. You must confirm that your internet connection meets or exceeds Symetra’s standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. After the initial phone screen, candidates must be on video for all interviews. Symetra will verify at key points that candidates are not seeking employment fraudulently, such as using a false identity.

Failure to align with verification procedures may result in

• Disqualification from the recruitment process.
• Withdrawal of a job offer.
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered.

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.