Job Description

Job Title: Quality Assurance/Quality Control Manager

Location: Kaneohe HI

Salary Range: $100,000 - $115,000

(to Include Duties and Responsibilities)

• Oversee Inside plant and outside plant technicians.
• Verify trouble tickets in queue are at a manageable quantity utilizing CAIRs or Remedy ticketing system.
• Respond to trouble tickets in-person, via phone call or email within (48) hours.
• Troubleshoot customer issues, ensure concerns are addressed, and ensure services are returned to normal operations.
• Conduct Quality Assurance/Quality Control Checks on projects that have been completed or are in progress to ensure data or voice services will operate as expected.
• Onsite contract Safety Representative
• Escalate trouble tickets to next appropriate service tier if unable to address issue within (48) hours after initial contact

Minimum Requirements/Qualifications

• High School Diploma required.
• Strong attention to detail and accuracy
• Ability to manage multiple tasks and meet deadlines
• Solid understanding of basic accounting and bookkeeping principles
• Good communication and organizational skills
• Secret clearance required
• Telecommunication QA/QC certification
• Be able to obtain Telecommunication Level 3 Site Safety and Health Officer (SSHO) designation
• Confined Space certified

Preferred Requirements/Qualifications

• 10 years Telecommunication Installation and commissioning experience
• Previous Government Contracting experience

Benefits:
• PTO
• Holiday Pay
• 401K with a 4% Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life & AD&D
• Voluntary Life AD&D
• Short-term Disability
• Long-Term Disability
• Health Savings Account
• Flexible Spending Account (Health and Dependent)
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)

We are committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.