Job Description

PRIMARY RESPONSIBILITIES:

A. Product, GDP/GDPMD & Operations Inspections

1. Receiving Inspection (GDP / GDPMD)

• Verify product condition (e.g. damage, leakage)
• Check label integrity and legibility
• Confirm batch number and expiry information
• Observe transport condition (cleanliness, segregation)

2. Storage Condition Inspection (GDP / GDPMD)

• Verify storage location compliance
• Check segregation status (quarantine / rejected / saleable / class-based, where applicable)
• Observe FIFO / FEFO practices
• Assess cleanliness and orderliness of storage areas

3. Temperature & Environmental Verification

• Perform temperature spot-checks against system records
• Verify correct temperature data logger placement
• Check availability of alarm, excursion, and follow-up evidence

4. Picking, Packing & Handling Observation - Crossdock

• Observe handling practices during picking and packing
• Verify product protection during operations
• Ensure no cross-mixing or contamination risk

5. Dispatch / Outbound Inspection - Loading

• Verify packaging integrity
• Confirm label visibility and correctness
• Observe transport readiness prior to dispatch

6. Traceability & Recall Support (Execution Layer)

• Conduct physical verification of selected PLU movement paths
• Support mock recall exercises through floor and record verification

B. Safety Walkthrough & Inspection Support

• Assist in routine safety walkthrough inspections
• Verify fire extinguisher presence, accessibility, and tag status
• Observe housekeeping conditions and basic safety hazards
• Support PPE availability and compliance checks
• Promptly report unsafe conditions and observations

QUALIFICATION, EXPERIENCE & COMPETENCY REQUIREMENTS

A. Educational Background

• Minimum Diploma in any of the following disciplines:
  • Quality Assurance / Quality Management
  • Occupational Safety & Health
  • Logistics / Supply Chain Management
  • Engineering / Science
  • Industrial or Manufacturing-related field

(Candidates with SPM may be considered if they possess strong relevant experience in warehouse, QA, or safety inspection environments.)

B. Working Experience

• 1–3 years of experience in one or more of the following areas:
  1. Warehouse operations (GDP / GDPMD / pharmaceutical / medical device environment preferred)
  2. Quality inspection, compliance checks, or audit support
  3. Safety inspection, site walkthrough, or operational monitoring
• Exposure to GDP, GDPMD, ISO 9001, or OSHA requirements is an advantage.

C. Technical Skills & Knowledge

• Basic understanding of:
  1. GDP / GDPMD principles (product integrity, storage condition, traceability)
  2. Temperature and environmental monitoring
  3. Inspection and checklist-based work
• Able to:
  1. Follow SOPs, checklists, and work instructions accurately
  2. Identify and record non-conformances objectively
  3. Take clear photographic evidence where required
• Basic computer skills:
  1. Microsoft Excel / Word
  2. Ability to handle inspection records and simple trackers

D. Soft Skills & Behavioral Requirements

• Detail-oriented and disciplined in record completion
• Comfortable with routine inspection and on-floor activities
• Able to follow instructions and escalation pathways
• Willing to learn and apply compliance requirements
• Good observation and reporting skills
• Able to work independently with minimal supervision

E. Certificates & Training (Preferred, Not Mandatory)

• Basic OSHA awareness
• GDP or GDPMD awareness training
• First Aid or Fire Safety training (advantage)
• MHE awareness (if applicable to site)

Watsons Malaysia is part of AS Watsons Group, the world’s largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watsons Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.
Watsons Malaysia is the leading health and beauty retailer with more than 650 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalised advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day.
Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers. Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022.
*Campaign Asia-Pacific “Asia’s Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region”.