Probe CX

Quality Assurance Team Leader

Probe CX  •  Republic of the Philippines (Onsite)  •  1 hour ago
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Job Description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

  • Review and analyze QA results to identify common trends, errors, and improvement areas
  • Share QA insights with Operations and support action planning based on findings
  • Conduct root cause analysis and provide clear, practical recommendations
  • Coach and guide QA Analysts to improve scoring accuracy and feedback delivery
  • Participate in calibration sessions to ensure alignment on quality standards
  • Attend Weekly and Monthly Business Review meetings as needed to share quality updates
  • Maintain and update QA reports and trackers
  • Support client and stakeholder discussions related to quality performance when required
Probe CX

About Probe CX

Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.

We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.

From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Melbourne, AU
Year Founded
Unknown
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