Alta Resources is Hiring!
The Quality Assurance Team Leader will play a pivotal role in achieving Alta Resources’ vision and Strategic Mandates by delivering on our Quality mission, “To set the standard all experiences are compared to” for our clients and their respected customers using a multi-faceted, leadership style that reflects the culture and philosophies of Alta and our clients.
The Quality Assurance Team Leader manages activities within the Alta Resources global organization by achieving and exceeding performance metrics creating and maintaining a highly motivated and skilled team, promoting efficiency, and economy of operations. This leader will manage and/or assist in interviewing, scheduling, training, customer/employee escalations, metrics, data analysis, reports, special projects, conference calls/meetings, and launch of client initiatives.
POSITION RESPONSIBILITIES
MINIMUM COMPETENCY REQUIREMENTS
Education: Bachelor’s Degree required.
Work Experience: At least two years of call center, customer service, or sales related experience required. At least three year QA related experience required. At least two years of previous leadership experience required.
Education and Work Experience may be reduced if this is a Temporary Assignment based on client needs of no more than six (6) months.
Skills: Excellent English written and verbal skills; Strong organizational, time management, and analytical skills
ADDITIONAL SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. We can arrange reasonable accommodations to enable individuals with disabilities to perform the essential functions
Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX
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Alta Resources has always worked to be something different. Something better. As a BPO, our focus has always been the entire customer experience, not just answering the phones. We’re a privately-held company specializing in building relationships, both with our employees, our clients and our client’s customers. We represent some of the world’s most recognizable brands across various industries, including CPG, healthcare & insurance, automotive, platform economies and retail. Our clients trust us to connect and reconnect with their customers across every touch point, online and offline.
Everything we do is integrated to create a total, seamless brand experience. From the moment a customer visits a website to securely submitting a payment to receiving a package to contacting customer service, Alta Resources fuels every essential interaction on the front lines and behind the scenes. We’re a balanced mix of best people, proven processes and innovative technology.
With our service lines — care, sales, e-commerce, back-office services and fulfillment — working in tandem, clients can grow sales, save costs and consolidate their core business processes through a single, trusted partner. In turn, not only do we create consistent customer experiences on behalf of our clients, but we also make those experiences better so that customers are happy.
While our success has been documented, you may never know our name behind the brands you use daily; we’re OK with that. The secret to helping those brands reach and resonate with consumers is our transparency, meaning teams dedicate themselves to specific clients — and only those clients.
With headquarters and a fulfillment facility in Neenah, Wisconsin, Alta Resources has additional operations in Brea, California, Fort Myers, Florida, Pasig City (Metro Manila) Philippines, Belize City, Belize and Mexico City, Mexico.
To learn more, visit AltaResources.com.
