Job Description

Quality Assurance Team Lead - Pune

Department: Business Support

Employment Type: Permanent - Full Time

Location: Pune

Key Responsibilities

• Lead, mentor, and support a team of Quality Assurance Processors to achieve quality and productivity targets.
• Conduct regular performance reviews, provide feedback, and identify skill gaps.
• Manage daily work allocation, monitor progress, and ensure timely completion of tasks.
• Foster a positive, collaborative, and high‑performance team culture.

• Review escalated inspection reports, photographs, sketches, and RCT data for accuracy and compliance.
• Ensure team adherence to client guidelines, SOPs, and quality benchmarks.
• Identify recurring errors and implement corrective actions.
• Maintain audit records and track quality metrics.

• Analyze workflow patterns and recommend improvements to enhance efficiency and reduce defects.
• Collaborate with cross‑functional teams to refine processes and tools.
• Support implementation of new guidelines, systems, or client requirements.

• Serve as the primary point of contact for field inspectors regarding escalations or clarifications.
• Communicate updates, changes, and expectations clearly to the team.
• Coordinate with training teams to ensure continuous learning and development.

• Ensure strict adherence to organizational policies, data security standards, and client expectations.
• Prepare and present daily/weekly/monthly reports on team performance, quality trends, and operational challenges.
• Support audits and client reviews as needed.

Skills, Knowledge & Expertise

• Strong leadership and people‑management skills.
• Excellent verbal and written communication abilities.
• High attention to detail with strong analytical and problem‑solving skills.
• Ability to manage deadlines, multitask, and handle pressure effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong understanding of quality control principles and documentation practices.
• Ability to coach, motivate, and develop team members.
• Experience in quality control, property inspections, or insurance processes.
• Prior experience leading a team or supervising QA operations.
• Familiarity with U.S. property or insurance industry practices is an added advantage.