Job Description

About the team

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Our Trainers are an essential part of making our ADSO teams successful. They develop and deliver online & classroom training to address changes to policies, induct new team members and help our teams gain new skills. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Content that Eco Governance Trainer interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Key Responsibilities

1. Deliver process/product/policy training in classroom and/or online environment in English and Mandarin language.

2. Help to develop and deliver training courses for different trainees/markets/products.

3. Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.

4. Participate/lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions.

5. Work with labeling business team to achieve top performance, including group coaching, bottom performers identification and training.