Job Description
The Quality Assurance Specialist will report to the Chief Compliance Officer. This position assists in a wide range of critical support services designed to increase the effectiveness of Agency services. In addition, the Quality Assurance Specialist will be responsible for the administration of systems that promote quality achievement and performance improvement throughout the Agency. Represent the Corporate Compliance Department and Agency by promoting and modeling the mission and core values of the Sisters of Mercy and Mercy Home.
Essential Functions:
- Utilize and maintain current knowledge of all city, state, and federal regulatory standards and Interpret policies and procedures to support compliance for assigned programs.
- Must know OPWDD's Bureau of Program Certification survey process and participate in OPWDD BPC audits.
- Schedule and perform unannounced site visits and reviews. (This can include but is not limited to early mornings, evenings and weekends).
- Complete investigations of incidents, as needed & present findings to the Incident Review Committee.
- Generate reports and provide feedback to programs after completion of site reviews.
- Assist with analyzing data for patterns and trends in care delivery, assist programs with identifying root causes for specific trends and provide recommendations for corrective action and remediation.
- Schedule routine programmatic quality assurance reviews of the Agency's certified programs.
- Responsible for the database tracking of all corrective actions completed by programs.
- Participate in the systemic collection and interpretation of data regarding quality initiatives.
- May be required to assist with training on quality improvement to individuals and groups at program sites.
- Participate in corporate compliance meetings to assist in the implementation of processes and services.
- To ensure a person-centered approach to enhance service delivery to the individuals being supported.
- Review minutes from the Incident Review Committee for accuracy and ensure follow-up to program sites.
- Enter/update information in OPWDD's incident management database – IRMA and all other computer systems as needed
- Will be responsible for reviewing and maintaining appropriate privacy and confidentiality consents, authorization forms, and information notices reflecting Agency practices and requirements under HIPAA.
- Make recommendations and develop tools to support program improvement.
- Recommend quality improvement projects and training based on data trends.
- Coordinate, gather, review, and analyze satisfaction surveys (client and staff) for the Agency.
- Ability to communicate and interact effectively with everyone, including those with an intellectual disability, the dual diagnosed, co-workers, and the general public.
- Follows all Health Safety & Environmental (HSE) and the Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
Requirements
Other Functions:
- Attend and actively participate in meetings.
- Protect the organization's value by keeping all information confidential.
- Prepare and maintain reports as needed.
- Respect the human dignity and uniqueness of each individual.
- Demonstrate respect for all people.
- Work independently and within a team on special projects.
- All other duties as assigned.
Qualifications
- Bachelor's Degree in a related human services field is required.
- Valid New York State Driver's License is required.
- 2-3 years of experience working with persons with IDD.
- Strong Knowledge of OPWDD regulations is required
- Experience conducting OPWDD/Justice Center investigations and audits of IRA's/ICF's, and Day Hab Programs is preferred.
Mercy Home for Children will provide after 30 days of employment, comprehensive medical, dental, vision, paid prescription benefits. Life insurance, 403 (b) Tax Deferred Annuity, Afflac, Legal Shield, 13 paid holidays (including your birthday off), sick & vacation time, Plum Benefits, staff appreciation & wellness initiative programs (spa day).
