Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Quality Assurance Specialist - (Automation / Contact Centre applications) in Canada.

This role is centered on ensuring the quality, reliability, and performance of complex technology and contact centre applications across enterprise environments. You will work closely with development, infrastructure, and business teams throughout the full software development lifecycle to design and execute robust testing strategies. The position combines hands-on test automation development with analytical quality assurance, enabling early detection of defects and continuous improvement of systems and processes. You will contribute to both functional and integrated testing efforts across multiple platforms, ensuring seamless end-user experiences. Operating in a collaborative and fast-paced environment, you will also play a key role in enhancing QA standards and automation capabilities. This is a highly impactful role where your insights directly influence product stability, operational efficiency, and customer satisfaction.

Accountabilities

• Design, develop, implement, and maintain comprehensive test strategies and plans across applications, middleware, infrastructure, and data environments.
• Build and enhance automated test frameworks, supporting scalable and efficient QA processes.
• Execute functional, integration, and regression testing, documenting results, defects, and deviations from expected outcomes.
• Analyze test results and historical data to identify trends, risks, and opportunities for quality improvement.
• Collaborate with cross-functional teams to investigate defects, support resolution efforts, and validate fixes.
• Provide immediate support and response to production issues impacting application performance or stability.
• Ensure test documentation accuracy, consistency, and alignment with software development lifecycle standards.
• Contribute to continuous improvement initiatives by recommending process optimizations and QA best practices.
• Support multiple concurrent projects while maintaining prioritization and quality standards across deliverables.
• Act as a quality advocate, promoting data-driven decision-making and consistent testing practices across teams.

Requirements

• 2–4 years of experience in software quality assurance, testing, or related IT roles, or a degree in computer science, engineering, information systems, mathematics, or equivalent.
• Strong understanding of software development lifecycle (SDLC) and QA methodologies, including test planning, execution, and reporting.
• Hands-on experience with test automation frameworks and scripting for QA validation.
• Solid analytical and problem-solving skills with the ability to diagnose issues across complex systems.
• Familiarity with contact centre applications and enterprise technology environments is an asset.
• Strong understanding of data-driven testing approaches and QA metrics analysis.
• Excellent communication skills, with the ability to translate technical issues into clear business language.
• Proven ability to work collaboratively in cross-functional teams and influence stakeholders.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience with documentation standards, test case design, and defect tracking tools.

Benefits

• Competitive salary ranging from $61,600 to $113,900 CAD annually, depending on experience and qualifications.
• Performance-based incentives, including potential bonuses and variable compensation.
• Comprehensive health coverage, including medical, dental, life, and disability insurance.
• Retirement savings plans with employer contributions and long-term financial support options.
• Education assistance and tuition reimbursement programs.
• Flexible benefits package supporting physical, mental, and financial well-being.
• Paid vacation, holidays, and additional leave options depending on eligibility.
• Inclusive, supportive work environment focused on professional growth and continuous learning.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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