The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic department, you will act as a Quality Assurance Specialist, responsible for architecting and maintaining high standards of service delivery integrity across all client workflows. This particular role is assigned to one of our dedicated client accounts, meaning you will represent our brand while working very closely with a global tech giant.
In this role, you will ensure our processes and outputs meet the highest standards, preventing quality exceptions from moving into the client space. By identifying underlying risks and performing deep-dive root cause analysis, you will leverage Generative AI and LLMs to automatise and scale quality workflows, fostering a culture of ‘Right First-Time’ operational performance.
You possess an unwavering, "microscope" eye for detail – nothing escapes your notice. You are a systematic, analytical and thorough thinker who is passionate about risk mitigation and moving beyond "what" happened to "why" it happened. You bring a process-mapping mindset, with a natural ability to visually break down and audit workflows to spot where a system is failing. A diplomatic, clear and constructive communicator, you navigate the natural friction of QA with a solution-focused, professional approach when collaborating with diverse stakeholders, including internal teams and client contacts.
Your experience is key, but your forward-thinking attitude is what sets you apart.
Essential:
Desirable:
R300,000 - R360,000 per annum
Monday - Friday
14:00 to 22:30 (UK time), aligned to cover the 9:00 to 17:30pm (EST) business day.
15:00 to 23:30 (SAST Time) from 29 March - 25 October
16:00 to 00:30 (SAST Time) from 26 October - 28 March
Full-time, Permanent
(37.5 hours per week)
At SmartPA, we believe in rewarding talent and supporting your growth:
We deliver value by taking care of admin and non-core tasks, enabling the productivity of our clients’ stakeholders. Get in touch: info@smart-pa.com
SmartPA ultimately:
🗹 Increase efficiency
🗹 Drive productivity
🗹 Maximise profits
Traditional business models and working practices have changed in recent years. Driven by pressures of the global economy, cost, efficiency goals, and personal work/life balance incentives.
Consumer habits have also evolved, and businesses need to serve their customers when, where, and how they want. Hire a Virtual Assistant and never miss out on that important customer again.
As an agile outsourcing service provider over a decade of experience, SmartPA integrates seamlessly into our clients’ processes, systems, and culture. We become an extension of their team helping to drive efficiencies and generate competitive advantage.
Our mission is to deliver sustained improvement – every step of the way.
We train and mentor our resource pool so we can be relied on to make a continuous positive impact on business operations. With the widest range of administrative skills backed up by a global support community, together we are unstoppable.
➤ Smart Service
Customer experience is at the core of what we do. This means we take pride in ensuring that our service packages are tailored to the specific needs of our clients.
➤ Virtual PA Services
Supporting businesses with diary & email management, transcription, typing, document production and more. Specialist Virtual PA services include EA, HR & Employment, Bookkeeping and Supplier Management, CRM management, social media, and marketing support.
➤ Corporate
We’ve learned and perfected how best to provide agile, flexible, and scalable virtual support for clients of all sizes across the globe. Drawing on a virtually limitless global pool of talent, enabling us to support your business 24/7x365 worldwide.
