Career Directions Ltd

QUALITY ASSURANCE REPRESENTATIVE

Career Directions Ltd  •  Republic of Kenya (Onsite)  •  4 months ago
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Job Description


JOB SUMMARY
We are a blue chip company, a leader in the broadcasting media sector. Due to expansion and growth, the following position has risen in our organization.Reporting to the Quality Assurance and Training Manager, the incumbent will be responsible for doing evaluations on each representative in various functions and be able to give constructive feedback and coaching with a view to enhancing customer experience.


Requirements


COMPETENCIES & EXPERIENCE

  • Minimum first degree in social sciences or a business related field

  • An additional focused Call Centre qualification and/or Diploma in Customer Services Management will be an added advantage

  • 3 years of working experience at the Call Centre or in the Service Industry with some supervisory level experience

  • Experience at technology oriented service firms; Mobile telephony, BPO call centers, etc. will be an added advantage

  • Excellent interpersonal skills

  • Ability to motivate to produce results

  • Excellent oral and written communication skills

  • Dependability

  • Multi-tasking
Career Directions Ltd

About Career Directions Ltd

CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.

Our Mission

To support and contribute to our partners success while improving the lives'​ of the community.

Our Vision

To be a partner of choice in providing quality manpower outsourcing solutions.

Our Core Values

1.Professionalism: Conducting our business in the most professional way

2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.

3.Passion: To be passionate in all we do.

4.Integrity: To act with honesty and integrity without compromising the truth.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Nairobi, KE
Year Founded
2003
Website
cdl.africa
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