Industry: Medical Diagnostics / Healthcare
Location: Lekki, Lagos
Employment Type: Full-Time
Salary: ₦300,000 net
Experience Level: Minimum 3 years relevant experience in diagnostics or healthcare
The Quality Assurance (QA) Officer will be responsible for ensuring that all laboratory and operational processes comply with established quality standards, regulatory requirements, and internal policies. The role focuses on maintaining service excellence, reducing errors, improving turnaround time, and ensuring continuous quality improvement across diagnostic operations.
The ideal candidate must have strong knowledge of healthcare quality systems and experience working in a medical laboratory or diagnostics environment.
Implement and maintain quality assurance policies, procedures, and standards across laboratory operations.
Ensure compliance with internal SOPs and external regulatory requirements.
Monitor adherence to quality management systems (QMS) and industry best practices.
Conduct routine quality checks across laboratory and operational workflows.
Identify gaps in processes and recommend corrective and preventive actions (CAPA).
Support continuous improvement initiatives to enhance service delivery and efficiency.
Participate in internal and external quality audits.
Ensure readiness for regulatory inspections and accreditation exercises.
Document and track audit findings and ensure timely closure of non-conformities.
Monitor error rates, discrepancies, and non-conformance reports.
Investigate quality issues and recommend preventive measures.
Support risk assessment activities across laboratory processes.
Maintain accurate quality records, reports, and documentation.
Prepare periodic quality performance reports for management review.
Track key quality indicators such as error rates, turnaround time, and compliance levels.
Support staff training on quality standards, SOPs, and compliance requirements.
Promote awareness of quality culture across all departments.
Work closely with laboratory and operations teams to ensure adherence to standards.
Liaise with Laboratory Managers, Operations, and Client Services teams to ensure consistent quality delivery.
Support resolution of client complaints related to service quality.
Collaborate with teams to improve turnaround time (TAT) and service accuracy.
Bachelor's Degree in Medical Laboratory Science, Microbiology, Biochemistry, or related field.
Professional certification in Quality Assurance or related discipline is an advantage.
Minimum of 3 years' experience in Quality Assurance within a diagnostics, healthcare, or medical laboratory environment.
Experience in ISO standards, laboratory quality systems, or regulatory compliance is highly preferred.
Strong knowledge of quality management systems (QMS)
Familiarity with ISO 15189 or similar laboratory standards
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to analyze data and generate quality reports
Understanding of laboratory workflows and diagnostic processes
Strong analytical and problem-solving skills
High attention to detail and accuracy
Excellent communication and reporting skills
Strong organizational and documentation skills
Ability to work under pressure and meet deadlines
Team collaboration and stakeholder management
Critical thinking and process improvement mindset
High integrity and professionalism
Strong commitment to quality and excellence
Proactive and detail-oriented mindset
Accountability and ownership of responsibilities
Ability to work independently and within teams
Strong ethical standards and confidentiality
Reduction in laboratory errors and non-conformances
Compliance with quality standards and SOPs
Audit performance and closure of findings
Turnaround time (TAT) improvement
Client satisfaction related to service quality
Accuracy and timeliness of quality reports
Interested and qualified candidates should send their CV to:
hiring@mysigma.io
Subject Line: Quality Assurance Officer – Lekki
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