Job Description

Band

Level 3

Job Description Summary

The Quality Assurance Operations Specialist provides quality services in compliance with cGMP requirements and Novartis Quality Management System as defined and agreed between QOP and business partners. Manages Quality aspects & projects within area of responsibility.

Job Description

Major Accountabilities:

• Comply with internal procedures and systems, including KPI reporting, ticket management, time tracking, workflow applications, and other functional processes.
• Support business needs through ad hoc administrative activities, assigned tasks, trainings, and ownership of deliverables with accuracy and timeliness.
• Communicate regularly with customers, partners, sites, suppliers, CMOs, and internal teams to gather feedback, coordinate activities, and support service delivery.
• Ensure adherence to Novartis quality standards, GxP requirements, regulatory expectations, operating procedures, and applicable legal, IT, and P&O requirements.
• Create, review, analyze, and maintain GxP documentation and reports, including SOPs, working procedures, trend reports, qualification reports, technical investigations, and ad hoc reports.
• Support audits, quality operations, product quality compliance, regulatory workflows, CAPA management, process improvements, and Master Data Management activities as required.
• Manage complaints by receiving, reviewing, processing, investigating, approving, trending, reporting, and closing complaint records in applicable QMS tools.
• Coordinate complaint-related activities with CMOs, suppliers, Country Organizations, sites, and complaint hubs, including documentation, sample availability, supplier investigations, deviations, actions, and follow-up activities.

Obligatory Requirements:

• Education in Pharmacy, Science, MBA, Engineering, or an equivalent qualification from a reputed institute.
• Minimum 3 years of experience in Quality Assurance, Regulatory, or manufacturing of pharmaceutical drug substances, products, or medical devices.
• Strong understanding of GxP requirements and basic IT knowledge.
• Fluent in English, both written and spoken.
• Good communication, presentation, and interpersonal skills.
• Experience working closely with global stakeholders.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.

Skills Desired

Collaboration, Communication, Data Integrity, Good Manufacturing Practices (GMP), Internal Quality Auditing, Managing Ambiguity, Operational Excellence, Quality Assurance (QA), Quality Compliance, Quality Control (QC), Quality Management Systems (QMS), Regulatory Compliance, Standard Operating Procedure (SOP), Statistical Process Control (SPC)