Job Description

The Quality Assurance, Monitoring & Testing Intermediate Analyst is responsible for supporting monitoring and testing activities, control assessments, issue identification, control gap analysis, reporting, and stakeholder coordination across the risk and control environment. The role supports the execution of monitoring and testing programs, evaluates control effectiveness, identifies opportunities for process improvement, and assists with change initiatives, including testing and implementation activities as required.

The ideal candidate is a detail-oriented risk and controls professional with experience in monitoring, testing, quality assurance, audit, compliance, or operational risk. They possess strong analytical and coordination skills, can identify control weaknesses and process improvement opportunities, and are comfortable working across multiple stakeholders to support a robust control environment.

Responsibilities

• Develop a strong understanding of Citi's Risk & Control Framework and the underlying principles of risk management.
• Support the execution of monitoring and testing reviews aligned with MCA requirements and Risk Management policies.
• Participate in control design and operating effectiveness assessments to evaluate the adequacy of key controls.
• Assist in Control & Monitoring Design Assessment (CMDA) activities and support the development and maintenance of procedures and documentation.
• Identify control gaps, monitoring breaks, process weaknesses, and opportunities for control enhancement.
• Analyze testing results and support the development of corrective action plans and process improvements.
• Coordinate activities across business, operations, technology, and control stakeholders to ensure timely completion of deliverables.
• Support testing activities associated with process, system, and control changes, including User Acceptance Testing (UAT) where required.
• Maintain testing inventories, issue trackers, action logs, and supporting documentation.
• Prepare management reports, dashboards, metrics, and presentations to support monitoring and testing governance activities.
• Assist in strategic initiatives aimed at enhancing control performance and monitoring effectiveness.
• Ensure all workpapers, evidence, and documentation are complete, accurate, and audit-ready.
• Escalate risks, issues, and control concerns in a timely and transparent manner while adhering to Citi policies, standards, and procedures.

Qualifications

• 2–5 years of experience in Operational Risk, Controls Testing, Monitoring & Testing, Quality Assurance, Internal Audit, Compliance, UAT, or related control functions within the financial services industry.
• Strong understanding of risk and control concepts and the ability to identify, assess, and manage key risks and controls.
• Experience in control testing, monitoring, quality assurance, audit, or related risk management activities.
• Ability to identify control gaps, process weaknesses, and improvement opportunities.
• Strong analytical, problem-solving, and decision-making skills.
• Experience supporting process improvement and implementation of sustainable solutions.
• Strong organizational and coordination skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills with the ability to work effectively across teams and functions.
• Experience preparing reporting, metrics, and presentations for management review.
• Proficiency in Microsoft Excel, PowerPoint, and Word.

Preferred Skills

• Working knowledge of control testing and monitoring methodologies.
• Experience reviewing controls for design and operating effectiveness.
• Familiarity with regulatory, compliance, audit, or risk management frameworks.
• Experience tracking issues, managing action plans, and coordinating remediation activities.
• Ability to work independently while collaborating effectively with multiple stakeholders.
• Strong attention to detail and commitment to quality.

Education

Bachelor's/University degree or equivalent experience

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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