Job Description

Quality Assurance Manager

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for a detail-oriented and proactive Quality Assurance Manager to oversee the testing and quality processes for our software developments. If you are passionate about delivering defect-free solutions, enjoy leading teams, and want to make a measurable impact on product performance and customer satisfaction, we’d love to hear from you.

What we are looking for…

We’re seeking an experienced quality professional with a background in software development and testing. You’ll lead a small team of QA Engineers to ensure that every product release meets the highest standards of performance and reliability, driving improvements in testing processes, automation, and delivery.

Location…

This role is based at our head office in Bracknell, Berkshire.

Key responsibilities of the role…

Planning & Process:

• Review requirements, specifications and technical designs to provide meaningful feedback.
• Create structured test plans, test cases, and estimates for testing activities.
• Develop and execute automation scripts to increase efficiency and accuracy.
• Liaise with developers and product managers to align testing with system requirements.

Testing & Quality Assurance:

• Identify, record, and track bugs across the development lifecycle.
• Perform regression testing and validate fixes.
• Apply robust testing processes for new and existing products to meet client needs.
• Conduct both manual and automated testing, ensuring effective debugging and validation.

Continuous Improvement:

• Investigate non-conforming software and drive corrective actions.
• Document test results, maintain QA records, and produce training guidance to prevent recurrence of issues.
• Track QA metrics such as defect densities and open defect counts.
• Stay up to date with new tools, techniques, and test strategies to improve delivery.

Team Leadership & Development:

• Lead, coach and motivate a small team of QA Engineers.
• Build succession plans and invest in professional growth within the team.
• Champion a culture of continuous improvement, recognition, and accountability.

About you…

• Bachelor’s degree in Computer Science, Engineering or related subject (or equivalent experience)
• Strong experience in software QA, ideally within Agile/Scrum environments
• In-depth knowledge of QA methodologies, tools, and processes
• Experience with automated testing tools and scripting
• Skilled in usability, performance or security testing (desirable)
• Familiarity with Microsoft SQL Server or similar database technology (desirable)
• Excellent analytical, problem-solving, and organisational skills
• High attention to detail with clear communication skills
• Experience working with ISO 9001 and ISO 27001 standards is an advantage
• Previous leadership or mentoring experience is desirable

About the Company…

Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, any time, anywhere.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.